Conversion Support Representative

Role Overview
We are hiring a Conversion Support Specialist for a top insurance client undergoing a major system migration. Reporting to the Conversion Leader, you will enter policy data, issue declaration pages, and provide administrative and broker support.

Location: Downtown Vancouver, BC (100% On-Site)

Type: Full-Time Contract (Up to 3 Months)

Hours: Monday to Friday, 8:30 AM – 4:30 PM (35 hours/week, 1-hour lunch)

Pay Rate: $27.00/hour

Start Date: ASAP

Key Responsibilities
Accurately enter and migrate policyholder data into the point-of-sale (POS) system.

Generate and issue policy declaration documents using MS Word mail merge.

Send registered cancellation notices in accordance with timelines and regulations.

Calculate basic property insurance premiums following underwriting rules.

Follow up with brokerages on missing details, discrepancies, and duplicate records.

Maintain steady output to meet daily/weekly conversion and QA targets.

Qualifications
1+ years of administrative or high-volume data entry experience (insurance/financial services an asset).

High school diploma required; post-secondary education preferred.

Proficient in MS Office (Word, Excel, Mail Merge) and Adobe Acrobat.

Strong written/verbal English communication and professional phone demeanor.

High attention to detail with repetitive tasks; able to thrive under deadlines.

Available for full-time, 100% on-site work in downtown Vancouver.

Advantages
💰 Pay: $27.00/hr

📈 Growth: Internal advancement potential & career pathing

🤝 Culture: Highly collaborative, supportive team dynamic

📚 Training: Comprehensive onboarding & system training provided

🏢 Experience: Fast-track entry into the financial & insurance sector

Responsibilities
Perform data entry into the company's point of sale (POS) system.

Create, mail, and merge documents with high accuracy and completeness.

Send policy cancellation letters by registered mail as directed.

Complete premium calculations on property insurance policies.

Meet established KPIs and quotas for conversion data processing.

Provide broker support for underwriters, including contacting brokerages to follow up on missing information or duplicated declaration pages.

Handle filing, photocopying documents, and executing other administrative tasks as required.

Qualifications
Minimum 1 year of experience in an administrative or data entry role.

High school diploma required; some post-secondary education preferred.

Proficient with MS Office Suite (especially Word and Excel) and Adobe Acrobat.

Prior experience in the insurance or financial services industry is an asset.

Strong written and verbal English communication skills with a professional demeanor.

High attention to detail when executing repetitive tasks under tight deadlines.

Demonstrated data entry accuracy and calm composure in a fast-paced setting.

Able to work 100% on-site in downtown Vancouver.

Summary
How to Apply
If this role interests you, please visit www.randstad.ca to apply directly or email your resume directly to [email protected] with the subject line: "Conversion Support Representative".

We appreciate all applications; however, only those who meet the requirements for this role will be contacted.

Equal Opportunity & Diversity Statement
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.