Publié hier
Coordinator, Client Experience (Evenings and Weekends)
@ Bayshore HealthCare Ltd.
Ontario
En bref
Bayshore HealthCare Ltd. is hiring a remote Client Experience Coordinator on evenings and weekends to coordinate client care, service plans and schedules for field employees and service providers. The role covers scheduling, data entry, client satisfaction follow-up and onboarding support. The posting requires at least two years of customer service experience and offers paid training and group extended health and retirement plans.
Responsabilités :
- Coordinate client care, service plans and field employee schedules
- Maintain accurate scheduling data and track availability
- Communicate schedules to clients and field employees
- Handle client compliments, concerns and complaints
- Support training and onboarding of new field employees
Résumé des exigences :
- Secondary school diploma required
- Minimum two years of customer service experience
- Strong organization, communication and interpersonal skills
- Keyboarding, data entry and Windows scheduling software skills
- Detail oriented with strong time management
- English required; French for French-speaking clients
Outils et compétences
Source et dates
Site carrière / système de candidatures · taleo
- Date publiée par l’employeur
- 2026-11-10
- Première détection par notre source
- 2026-11-11
- Mise à jour du dossier source
- 2026-11-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Horaire | soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Secondaire (DES) (exigé) |
| Domaines d’études | Medical Terminology, Practical Nursing |
| Avantages mentionnés | Régime de retraite |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Bayshore HealthCare Ltd.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference. Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006. Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer. Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients. AP-2000672
- Abonnés LinkedIn
- 107 115
- Personnes associées sur LinkedIn
- 5 807
- Bureaux déclarés
- 2101 Hadwen Rd., Mississauga, Ontario L5K 2L3, CA
- Catégories d’activité
- Health Care
- Autres noms enregistrés
- Bayshore
- Bayshore HealthCare
- Bayshore Medical Personnel
- Spécialités
- Home & Community Care
- Home Health Care
- Pharmaceutical Support Services
- Infusion and Injection Services
- Clinical Trials Support
- Insurer and Employer Programs
- Government Funded Care Solutions
- Therapy & Rehab
- Staffing
- Soins à domicile et en milieu communautaire
- Soins à domicile
- Services de soutien pharmaceutique
- Services de perfusion et d’injection
- Soutien aux études cliniques
- Programmes pour assureurs et employeurs
- Solutions de soins financées par le gouvernement
- Thérapies et réadaptation
- and Dotation en personnel
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference. Bayshore HealthCare is one of the country’s leading providers of home…
| Champ | Valeur |
|---|---|
| Secteur | Hospitals and Health Care |
| Taille | 10,001+ employees |
| Siège social | Mississauga, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | Home & Community CareHome Health CarePharmaceutical Support ServicesInfusion and Injection ServicesClinical Trials SupportInsurer and Employer ProgramsGovernment Funded Care SolutionsTherapy & RehabStaffingSoins à domicile et en milieu communautaire |
| Offres sur Jobsy | 441 |
| Voir la page |
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list.
Bayshore Home Health, a division of Bayshore Healthcare Ltd., is looking for an enthusiastic, dedicated individual to join our team in the role of Client Experience Coordinator. If you are passionate about customer service and have a high attention to detail, Bayshore is the place to showcase your skills!
Job Summary:
The Client Experience Coordinator is responsible for coordinating client care, service plans and schedules, including those of field employees and service providers. You will ensure all client needs are met in a timely and efficient manner by maintaining up-to-date scheduling information and data, tracking employee and service provider availability, and making necessary adjustments to accommodate both client and employee/service provider schedule requests. Through effective communication and exceptional organizational skills, you will contribute significantly to overall client experience, while ensuring operational efficiency.
Key Responsibilities
- Collaborate with the Clinical Leader and Lifestyle Advisor to address client care requests and share valuable insights, enhancing our collective service delivery.
- Work closely with the Clinical Leader to develop client care teams and schedules, ensuring a precise match between client needs and Field employee qualifications, and fostering a cohesive team environment.
- Communicate schedules to clients and Field employees, promoting transparency and teamwork.
- Perform accurate data entry and maintain strict confidentiality standards, supporting the integrity of our team’s work.
- Provide training and support to Client Experience Coordinators and assist with onboarding new Field employees, contributing to a collaborative and skilled team.
- Engage in client and employee satisfaction initiatives, offering feedback and follow-up to drive continuous improvement and team excellence.
- Receive, process, address and document client compliments, concerns and complaints, while communicating these to the Clinical Leader and Director of Growth and Operations as required.
- Market and promote Aging in Place (Vyta) solutions to clients aligned with the Consumer division’s Sales and Marketing Plan.
- Undertake additional tasks as requested, demonstrating flexibility and a commitment to supporting the team’s overall success.
Join our team and unlock exciting opportunities for career growth, paid training, and access to both internal and external educational programs. Enjoy the added benefits of our comprehensive group extended health and retirement plans, designed to support your well-being and future.
** This Role is Remote*
Education
Minimum - Secondary School Diploma. Completion of a recognized Program, such as the
Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.
Experience
A minimum of two years related customer service experience.
Required Skills, Abilities, and Attributes:
Exceptional organizational, interpersonal, and communication skills
Proven ability to work independently as well as collaboratively in a team environment
Detail oriented with strong multi-tasking and time management skills to meet deadlines
Demonstrated competency in keyboarding, data entry, and Windows scheduling software
Proficient in written and spoken English, and French for regions serving French-speaking clients
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and all applicable Provincial Human Rights Codes.
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