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Coordinator, Service

@ Caivan

Toutes ses offres Site Web

Ottawa, Ontario

2+ ans d’expérience
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SIGNAUX

En bref

Caivan is hiring a Service Coordinator to deliver a strong customer experience to homeowners, coordinating warranty work, appointments and trade partners. The role requires post-secondary business education or a related field and at least 2 years of similar experience. Work is on site in field settings with PPE required, and the posting lists company-paid health and dental coverage, a daily lunch program and paid operations shutdown.

Responsabilités :

  • Process Tarion warranty lists and forms
  • Coordinate homeowner and trade appointments
  • Resolve homeowner concerns daily
  • Create and distribute warranty aging reports
  • Order materials and create purchase orders for trades

Résumé des exigences :

  • Post-secondary education in business administration or related field
  • Minimum 2 years of similar experience
  • Strong multitasking and communication skills
  • Meticulous attention to detail
  • Proven track record in customer service

Outils et compétences

NewstarOLW

Avantages mentionnés

Soins dentairesAssurance vie
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-09-11
Première détection par notre source
2026-10-10
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Déplacementsavion : aucun · route : minimes
Milieu de travailBureau, Chez les clients
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationCollégial (DEC) (exigé)
Domaines d’étudesBusiness administration
Avantages mentionnésCongés payés généreux, Repas gratuits ou à rabais, Allocation de télétravail

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Caivan

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Passion • Purpose • Place

Description complète de l’entreprise

Our curiosity for what makes our favorite places special drives us and our creative process. Community building doesn’t begin and end, it evolves and grows. We take our role in the life cycle of neighborhoods and the people that enjoy them seriously. Where we live directly affects who we are and how we live our lives. At Caivan Communities, our core belief is that our communities have the capacity to positively impact the people that call our Neighborhoods home. We are dedicated to shaping purpose-built places around the lives we aspire to live. Follow us: https://www.instagram.com/caivansocial/ https://www.facebook.com/caivansocial/

Abonnés LinkedIn
4 114
Personnes associées sur LinkedIn
173
Bureaux déclarés
  • 3713 Borrisokane Rd, Ottawa, Ontario K2J 4J4, CA
Catégories d’activité
  • Construction
  • Communities
  • Real Estate
  • Customer Service
Autres noms enregistrés
  • Caivan Development Corporation
  • Caivan
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Our curiosity for what makes our favorite places special drives us and our creative process. Community building doesn’t begin and end, it evolves and grows. We take our role in the life cycle of neighborhoods and the people that enjoy them seriously. Where we live directly affects who we are and how we live our lives. At Caivan Communities, our core belief is that our communities have the capacity to positively…

ChampValeur
SecteurReal Estate
Taille201-500 employees
Siège socialOttawa, Ontario
Type d’organisationPrivately Held
Offres sur Jobsy27
LinkedInVoir la page
Description

We are seeking a resourceful and organized Service Coordinator, responsible for delivering a best-in-class customer experience to every Caivan homeowner. This role supports the Service Technician and Service Manager by ensuring timely completion of scheduled work, accurate documentation, and clear, consistent communication.

This position is ideal for a motivated professional with a strong drive to produce a quality experience and make a meaningful impact.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Annual Safety Boot Allowance

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

You will Bring

  • Post-Secondary education in business administration or a related field
  • Minimum of 2 years’ experience in a similar position

Exceptional Skills Required

  • Strong ability to multitask and handle multiple accounts and projects at once
  • Excellent communication skills to enhance our customer’s experience
  • Meticulous attention to detail, innovative thinking, and problem-solving skills
  • Ability to work independently with minimal supervision as well as effectively as part of a Team
  • Highly motivated with a demonstrated track record of providing outstanding customer service

Key Responsibilities

  • Process all Tarion Warranty lists, including the Initial, Mid-Year, 1 Year, 2 Year and MSD Forms
  • Coordinate appointments with Homeowners and Trade Partners
  • Work with Homeowners daily to resolve concerns
  • Schedule and gather all necessary documents for all appointments
  • Schedule all Service Technicians as well as Trades for all open claim items
  • Create Customer Care service orders for work not recorded on Tarion Forms
  • Diligently update Newstar and OLW, as required
  • Create and distribute bi-weekly Warranty Aging Reports
  • Create and distribute all necessary Purchase Orders for trades
  • Respond and schedule all emergency calls
  • Schedule model home maintenance
  • Prepare all documentation and schedule Conciliations
  • Generate and distribute exterior pending lists to the site’s Service Manager
  • Send out Homeowner memos at vital times (ex. curb, driveway, sod install etc.)
  • Order and purchase all necessary trade materials for service as per the Service Manager’s directives
  • Reference Tarion’s CPG Guidelines to accurately document all issues
  • Perform any other duties, as required

Working Conditions

  • Extended periods at a computer may be required at times
  • The job description implies the performance of repetitive tasks
  • PPE is required at all times when in field settings (steel toes & a hard hat)

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

Artificial intelligence (AI) tools may be used to support the application review and candidate screening process. All hiring decisions involve human review and oversight.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to an upcoming vacancy.

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