Crew Member

Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Crew Members to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.

As a Crew Member, you will be responsible for preparing high-quality sandwiches, maintaining a clean and safe workspace, and delivering exceptional customer service. If you’re passionate about food and committed to excellence, we want to hear from you.

Key Responsibilities:

• Food Preparation:

• Prepare and assemble sandwiches according to established recipes and guest preferences.

• Slice meats and vegetables as needed, ensuring freshness and consistency.

• Complete daily prep work, including meat and veggie preparation.

Customer Service:

• Provide friendly, efficient, and attentive service to all guests.

• Upsell menu items when appropriate to enhance the guest experience.

• Operate the Point of Sale (POS) system accurately for order entry and payment processing.

Sanitation & Cleanliness:

• Maintain cleanliness of food prep areas, dining room, washrooms, and equipment.

• Follow all food safety and sanitation guidelines, including proper storage and labeling.

• Handle dishwashing and regular cleaning duties (sweeping, mopping, etc.).

Teamwork & Time Management:

• Collaborate with crew members to ensure smooth operations during peak hours.

• Stay organized and manage tasks efficiently in a high-volume environment.

Qualifications:

• Prior experience in food service or customer service is mandatory.

• Strong communication and interpersonal skills.

• Basic math skills and familiarity with POS systems are an asset.

• Ability to multitask and work efficiently under pressure.

• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.

• Willingness to undergo training (3-hour shifts).

• Long-term commitment is required.

Schedule Information:

• Morning Shift: Starting at 9:00 AM-11:00 AM to 2:00-5:00 PM

• Closing Shifts: Starting at 3:00-5:00 PM, to 11:00 PM.

• Thursday, Friday and Weekend availability is mandatory

• Holiday availability is preferred

Additional Requirements:

• Applicants must reside in Kelowna.

• Please provide your recent availability on your resume or cover letter, applications without availability will not be reviewed.

• Only serious applicants who are genuinely interested in working in the restaurant industry should apply.

Firehouse Subs is an equal opportunity employer. We value hard work, integrity, and team spirit. If you’re looking to be part of a supportive and energetic team, apply today!

Job Types: Full time, Permanent

Benefits:

• Discounted food

• Flexible schedule

Work Location: In person

Expected hours: 20 – 40 per week

Ability to commute/relocate:

• Kelowna, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Food industry: 1 year (preferred)

Firehouse Subs® is a fast-casual restaurant brand built around a passion for Hearty & Flavorful Food, Heartfelt Service, and Public Safety. Known for steaming hot subs piled high with quality meats and cheeses, Firehouse Subs combines great food with a genuine commitment to creating memorable guest experiences and serving the communities where we operate.

Today, Firehouse Subs is the fastest-growing QSR brand in Canada, with a rapidly expanding network of locally owned and operated restaurants across the country. Through the Firehouse Subs Public Safety Foundation®, the brand continues its commitment to supporting firefighters, first responders, and public safety organizations. At Firehouse Subs, our people are at the heart of what we do, and we are passionate about building strong teams, developing great leaders, and making a positive difference in the communities we serve.