Crew Member, Visitor Services

Posting Closing Date: November 15, 2026

Vacancy: Existing

Hourly Rate: $22.08 per hour

Hiring for 1 Occassional Hourly Position (When Needed)

Anticipated Start and End Dates: December 14, 2026 to October 31, 2027

Who we are?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring and enhancing our local natural environment. We care for the Credit River, its streams and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

Is this position a good fit for you? Are you interested in pursuing a career in the outdoors that provides you with a wide range of experiences and skills? Do you enjoy working as part of a team who share like-minded goals? Would you like to help our visitors and want to see them enjoy the same hiking trails, lakes, rivers and forests that you enjoy? Are you curious to learn how parks are managed and operated? We’ll teach you everything you need to know! If this position sounds like a great opportunity for you, we want to hear from you!

Why Work for us?

• We offer better than minimum wage for all entry-level positions within Conservation Parks
• We offer occasional, part-time, and full-time (35 hours/week) hours
• We are a part of OMERS, one of the best pension plans in Ontario
• Free access to most conservation areas in Ontario!
• Free weekday equipment rentals! Want to try skiing at Terra Cotta? How about boating at Island Lake? Some fishing at Ken Whillans? Ever tried fat tire biking?
• We provide a company branded uniform and applicable Personal Protective Equipment
• Paid training and continuous learning opportunities
• Schedules are published seasonally to help you plan your time throughout the year
• Opportunities for employment beyond the contract

ABOUT THE ROLE

Reporting to the Senior Coordinator, Conservation Parks, a Visitor Services Crew Member for Conservation Parks works out of the gatehouse at Island Lake Conservation Area in Orangeville. Visitor Services Crew Members are an integral part of the Conservation Parks team because they provide excellent customer service and administrative functions in the delivery of conservation area operations, programming and special events.

QUALIFICATIONS

• Ability to easily engage with the public.
• Ability to work in all weather conditions.
• Ability to work during non-daylight hours.
• Available to work most weekends and holidays.
• Ability to prioritize and balance work.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn new skills.
• Currently possesses or is willing to obtain Basic First Aid, CPR C certification

SUMMARY OF MAJOR TASKS

• Providing visitors with detailed information about Conservation Areas and surrounding areas from a recreational and educational perspective.
• Operating a point-of-sale system including online and in-person sales, reservations, and payments.
• Safe operation and inspection of office equipment at the park gatehouse.
• Answer a high volume of calls and emails to reserve facilities and equipment, answer inquiries, and provide guidance for visitors.
• Correspond with staff and visitors via email, phone, text, or internal communication system.
• Collecting accurate data, including customer information and postal codes.
• Maintenance and cleaning of workspace and staff washroom.
• Other duties and projects as appropriate to the position

To apply for this opportunity, click on the ‘Apply’ button and submit a resume and cover letter in one Word or PDF file, and upload using only the ‘Resume’ option. To view other job opportunities, visit our Jobs page at: https://cvc.ca/jobs/.

Credit Valley Conservation (CVC) is an Equal Opportunity Employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), CVC will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the municipal Freedom of Information and Protection of Privacy Act.

ADP’s recruiting platform includes optional AI-driven tools, such as Candidate Relevancy and Profile Relevance. While CVC has access to these features through ADP, CVC does not use or rely on any AI-based screening, scoring, or decision-support tools in its hiring process. All applications are reviewed manually, and all hiring decisions are made by the hiring team.

This position is deemed critical for business continuity.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. No phone calls please.