Crossdock Support

Why Work for Canada Cartage

Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers.

Position Summary

Reporting to the Operations Manager, the Crossdock Support desk will work to ensure our product is moving safely, efficiently and meeting our customer’s expectation. This person will work closely with our warehouse team, dispatchers, drivers, customers and all other internal/external staff to ensure that customer satisfaction is enhanced.

Location: Balzac, AB

Schedule : 4 on 3 Off – 3 on 4 Off (Rotational shift)

Shift time: 5:00 AM to 5 :00 PM

What you will do

• Participates in a culture where Health & Safety is the #1 priority and complies with all regulatory and company safety requirements.
• Follows procedures to ensure the accurate, efficient and safe operation of all equipment (i.e. forklifts, pallet jacks, dock doors etc).
• Reports all building issues, failures, including dock and power equipment, lighting, floors, etc.
• Support warehouse team and dispatch team with planning, scheduling, dispatching and customer service items
• Ensure system accuracy to reflect expectations
• Ensure customer satisfaction, response times and proper email etiquette.
• Keep Operations and Terminal Management apprised of all problems encountered, driver issues, customer’s comments and/or related issues
• Liaise with Interline Carriers, Operators and Super Operators to coordinate drivers and communicate our expectations
• Be aware of Drivers Hours of Service and pending weather issues.
• Maintain satisfactory levels of on time delivery by ensuring all targeted deliveries are made on schedule and advise in advance of any foreseen issues
• Liaise with warehouse and other inner office departments on problems encountered, customer’s comments and related issues
• Report and expedite OS&D process to avoid claims and claims cost
• Complete and submit tasks and reports in a timely manner
• In preparation for annual vacation insure back up is designated and aware of your daily duties. Notify your contacts of the same.
• Assist with general office duties of the department. Answer the phones and emails, filing, photocopying
• Become familiar with the company’s policies and procedures
• Represent the company in a professional manner
• Maintain a clean and orderly work place
• Participate in ongoing training, cross training and assist in other positions required
• Assist with unforeseen issues as requested
• Other duties as assigned by management

What You’ll Bring

• Open to flexible scheduling and changing shifts, hours and/or work environment.
• 1-2 years Warehouse or Dispatch experience
• Transportation industry experience would be a strong asset
• Forklift experience will be an asset
• Ability to work independently and in a team environment, able to multi-task, set priorities and meet deadlines
• Excellent verbal and written communication skills
• Strong analytical skills with attention to detail and accuracy
• Commitment to continuous improvement and excellent customer service

Why People Love Working at Canada Cartage

Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate.

Accessibility Commitment

Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request.

Application Process

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies.

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