Publié il y a 2 mois
Customer Advisor I
@ Lee Valley Tools
Ottawa, Ontario
En bref
Lee Valley Tools is hiring a Customer Advisor I at its Bayshore Mall store in Ottawa on a contract running until December 24, 2026. The role handles customer orders, enquiries, returns and exchanges, and helps pick orders in the warehouse. The salary range is $18.75 per hour.
Responsabilités :
- Process in-store payments and returns, exchanges and holds
- Look up customer numbers in CW/STEP
- Fill customer orders and help pick orders in the warehouse
- Answer customer questions about products
- Restock in-store displays following ISM guides
Résumé des exigences :
- 1 to 2 years of retail experience an asset
- Experience in a skilled craft or trade such as woodworking or gardening a significant asset
- Follows set procedures for routine tasks
- Basic instruction for most work
Outils et compétences
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-09-10
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Commerce de détail |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin, Entrepôt |
| Position | Assis et debout |
| Exigences physiques | physique modéré · ordinateur modéré |
| Langues | English |
| Avantages mentionnés | Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Lee Valley Tools
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
At Lee Valley, we understand that the journey of creating is just as exciting as the end product. #LVLetsDoSomething
Description complète de l’entreprise
Lee Valley is a family-owned business that has been serving users of woodworking and gardening tools since 1978. Our reputation is built on customer satisfaction, honesty and fairness. About one third of our total sales volume is in products of our own design. The vast majority of these are Veritas® brand products made by Veritas Tools Inc., our manufacturing arm. Whether a tool from Lee Valley is one made by Veritas Tools or is one of the 5000 or so we get from around the world, it will always have our full guarantee. That means it costs you nothing to try us out. We're confident that the quality and service we provide will be to your liking. Just give us the opportunity.
- Abonnés LinkedIn
- 7 877
- Personnes associées sur LinkedIn
- 414
- Bureaux déclarés
- 1090 Morrison Drive, Ottawa, Ontario K2H 1C2, CA
- Catégories d’activité
- E-Commerce
- Virtual Reality
- Hardware
- Retail
- Autres noms enregistrés
- Lee Valley Tools
- Spécialités
- Woodworking Tools
- Gardening Tools
- Hardware
- Home and Kitchen Tools
- Retail
- and Manufacturing
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Lee Valley is a family-owned business that has been serving users of woodworking and gardening tools since 1978. Our reputation is built on customer satisfaction, honesty and fairness. About one third of our total sales volume is in products of our own design. The vast majority of these are Veritas® brand products made by Veritas Tools Inc., our manufacturing arm. Whether a tool from Lee Valley is one made by…
| Champ | Valeur |
|---|---|
| Secteur | Retail |
| Taille | 501-1,000 employees |
| Siège social | Ottawa, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1978 |
| Spécialités | Woodworking ToolsGardening ToolsHardwareHome and Kitchen ToolsRetailand Manufacturing |
| Offres sur Jobsy | 23 |
| Voir la page |
Job Title: Customer Advisor I- Bayshore Mall
Status: Contract until December 24, 2026
Reporting to: Store Manager
Location: Bayshore Mall, Ottawa
About Lee Valley:
Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.
Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.
A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.
Overview:
Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.
Key Responsibilities:
- Process in store payment transactions with basic understanding of cash handling procedures
- Place items on hold, following pre-determined procedure
- Look up customer numbers in CW / STEP
- Process exchanges and returns using set procedure, re shelving items as needed
- Fill a customer orders (including all safety sheets as required)
- Answer basic customer questions related to our products
- Greets all customers upon entry
- Help customers locate items in the showroom
- Refill in store displays following ISM guides
- Identify if an item is eligible for backorder and help customer to place orders
- Occasionally assist in receiving and re shelving products delivered to warehouse
- Able to participate in on the floor engagement re; demo, drop ins
- Develop understanding of inventory movement for the purpose of backorders or inter store transfers
- Develop a working knowledge of our SFS process and procedures.
Knowledge and Skills:
- 1 to 2 years in retail considered an asset
- Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
- Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
- Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.
What we offer:
- Lee Valley discount.
- A family-oriented environment that supports growth and development for all employees.
Salary Range: $18.75
Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.
Our Approach to Artificial Intelligence in Recruitment
We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.
At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.
We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential — not by automated systems.
How to Apply:
Please visit our careers page at https://www.leevalley.com/en-ca/careers
We thank all applicants, however only those selected for an interview will be contacted.
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