Customer and Partner Engagement Manager

Overview

As the Customer and Partner Engagement Manager, you will inform, enable, and increase the effectiveness of the highest-priority customer and partner engagements involving the President of Microsoft Canada and the Canadian Leadership Team. You will build the strategy, operating model, and execution rhythms needed to deliver well-orchestrated executive engagements that advance Microsoft’s business objectives and address customers’ most critical priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develop and execute a customer and partner engagement strategy for the President of Microsoft Canada, aligned with the organization’s strategy, goals, and objectives. Establish clear criteria and a triage process for prioritizing engagements and determining ownership.
• Lead the rhythm to support executive-sponsored accounts, including developing engagement plans, establishing clear objectives and measures of success, providing strategic customer insights, tracking commitments, and driving follow-up actions to closure.
• Coordinate the resolution of customer issues escalated to the President. Conduct due diligence across field sales and engineering teams, synthesize information for senior leaders, engage the appropriate owners and subject-matter experts, and maintain accountability through resolution.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center when the President is participating or represented. Ensure engagements are appropriately structured and supported by content and insights that address Microsoft’s and the customer’s most strategic priorities.
• Maximize the impact of customer, partner, and field engagements undertaken by the President during domestic and international travel. Coordinate with local teams and stakeholders, prepare the leader for site visits and meetings, and drive post-engagement actions and communications.
• Orchestrate technical resources and subject-matter experts to advance customer engineering and technical issues, establish clear ownership, and facilitate timely resolution.

Qualifications

Required/minimum qualification

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
• Experience in customer-facing, product marketing, sales, sales strategy, or related roles, with a demonstrated understanding of complex customer interactions and executive engagement.
• Demonstrated ability to balance customer and internal priorities and translate them into engagement strategies that support tangible business outcomes.
• Experience working with senior executives, exercising sound judgment and discretion, and operating independently while seeking guidance when appropriate.
• Program management capability, including experience managing multiple complex initiatives, developing work-back plans, identifying risks, and driving commitments to completion.
• Exceptional written and verbal communication skills, with solid attention to detail and accuracy across executive-facing materials and communications.
• Cross-group collaboration and stakeholder-management skills, with the ability to coordinate across sales, engineering, partner, leadership, and global teams.
• Ability to thrive in a fast-paced, ambiguous, and continually evolving environment, adapting plans and priorities in real time.
• Understanding of Microsoft’s commercial business, solutions, customers, and partner ecosystem
• Willingness to support broader Front Office priorities, including providing coverage for the Chief of Staff or taking on initiatives outside the core customer-engagement portfolio as needed.

Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Business Program Management IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.