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Customer Care Representative

@ Right Time Heating and Air Conditioning

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Toronto, Ontario

2+ ans d’expérience
Postuler
SIGNAUX

En bref

Right Time Heating and Air Conditioning, through its Belyea Brothers division, is hiring a Customer Service Representative on a 6-month contract with possible extension. The role handles inbound customer inquiries by phone, email and chat, and makes outbound calls to promote offers and new equipment. Benefits include extended health, dental, vision, disability and life insurance, plus an RRSP matching program, and a criminal background check is required.

Responsabilités :

  • Answer inbound customer inquiries by phone, email and chat
  • Identify sales opportunities and handle objections
  • Make outbound calls to promote offers and new equipment
  • Troubleshoot customer issues and record data accurately

Résumé des exigences :

  • Strong written and verbal English communication
  • Proficiency in Microsoft Office and Google Maps
  • Two years in a sales-oriented call centre (asset)
  • Post-secondary education (asset)
  • Composure and politeness under pressure

Outils et compétences

Microsoft OutlookMicrosoft ExcelGoogle Maps

Avantages mentionnés

Soins dentairesSoins de la vueAssurance vieAssurance invaliditéRégime de retraite
Source et dates

Site carrière / système de candidatures · dayforce-feed

Date publiée par l’employeur
2026-11-12
Première détection par notre source
2026-11-13
Mise à jour du dossier source
2026-11-13

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Vérificationscasier judiciaire
FormationCollégial (DEC) (préféré)
Avantages mentionnésRégime de retraite

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Right Time Heating and Air Conditioning

Toutes ses offres
ChampValeur
Offres sur Jobsy55
Description


Belyea Brothers, a division of Right Time Heating and Air Conditioning is currently in search of a Customer Service Representative to join our team. This presents an excellent opportunity to become a part of one of Canada's most profitable and fastest-growing residential home service providers. This position is particularly well-suited for individuals who are passionate about customer service, enjoy interacting with people, and thrive in a fast-paced environment.

As a Customer Service Representative, you will be responsible for delivering high-quality and efficient customer service to our customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members.

This is a 6 Month Contract with possibility of extension.

Do you relate to these characteristics:

  • Are you a customer champion?
  • Do you possess energy, motivation, and enjoy engaging with people?
  • Are you passionate about delivering the best in customer service and sales solutions?
  • Do you possess empathy and a caring nature?
  • Can you understand and relate to customers effectively?
  • Are you patient and composed even in challenging situations, able to support customers tactfully, meaningfully, and effectively?
  • Are you proficient with computers and adept at navigating multiple software applications?

If you answered yes, then this job is perfect for you!

Responsibilities:

  • Answer and address incoming customer inquiries via phone, email, and chat.
  • Identify sales opportunities and overcome objections.
  • Accurately collect data in an efficient, pleasant, and error-free manner.
  • Adhere to scripts and adeptly handle objections.
  • Assist customers in troubleshooting questions, issues, complaints, and inquiries related to products and services.
  • Conduct outbound telephone calls to existing customers to promote offers, services, and new equipment.
  • Follow instructions, processes, and procedures.
  • Anticipate and respond to customers' unique needs.
  • Maintain consistency and exhibit a positive and helpful attitude.

Qualifications:

  • Post-secondary education (an asset).
  • 2 years of work experience in a sales-oriented Call Centre (an asset).
  • Proficiency in Microsoft Office (Outlook, Excel) and Google Maps is required.
  • Effective, professional, and polite communication skills in English (both verbal and written).
  • Ability to address customer concerns in a friendly and non-threatening manner.
  • High level of interpersonal skills necessary to provide outstanding customer service and thrive in a collaborative environment.
  • Exceptional communication and listening skills.
  • Willingness to accept feedback and coaching.
  • Ability to remain composed and polite when working under pressure.

Benefits:

  • Extended health care.
  • Dental care.
  • Vision care.
  • Disability insurance.
  • Life insurance.
  • RRSP matching program.

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.

Please let us know of any accommodations required in preparation of your visit.

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

This position is currently vacant and is being posted to fill an existing opening.



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