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Première détection par notre source: il y a 27 jours

Customer Care Representative (Call Centre Bilingual English&Spanish)

@ Rubicon Path

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Markham, Ontario

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SIGNAUX

En bref

Rubicon Path is hiring a bilingual English and Spanish Customer Care Representative for its call centre, serving the Canadian and US markets. The role handles inbound calls, electronic inquiries and billing matters, and sets up and maintains customer accounts. The posting states full-time permanent work, Monday to Friday, with flexible hours and hybrid options, plus dental, life insurance, paid time off and bonus pay.

Responsabilités :

  • Respond to inbound calls and electronic customer inquiries
  • Set up and maintain customer accounts and billing programs
  • Research and resolve customer billing complaints
  • Process move-in and move-out activities in CCB
  • Schedule customer payment arrangements

Résumé des exigences :

  • Previous inbound call centre or direct customer service experience
  • High school diploma or equivalent
  • Fluent in English and Spanish
  • Strong written and oral English communication
  • Experience with Word and Excel

Outils et compétences

CCB OracleGenesys CloudSharePoint

Avantages mentionnés

Soins dentairesAssurance vieCongés payés
Source et dates

Type de source non vérifié · manatal

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, Spanish
FormationSecondaire (DES) (exigé)
Avantages mentionnésCongés payés généreux, Horaire flexible, Prime de rendement

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Rubicon Path

Toutes ses offres
ChampValeur
Offres sur Jobsy578
Description

Our Client is one of North Americas most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water, and thermal submeters. Across all building types, retrofit or new construction, they have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing. They are focused on maintaining strong customer relationships and value team collaboration to achieve the goals.

Position Summary

This position is accountable for enhancing the customer experience through providing timely, helpful, and professional assistance to customers who contact us. Must be fluent in English & Spanish. The role is facing the Canadian and US marketplace. We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.

Responsibilities:

  • Canceling and re-billing corrections
  • Completing move-in and move-out field activities in the Customer Care and Billing (CCB) system.
  • Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
  • Electronic customer inquiries; Processing forms, applications, and customer service requests emails
  • Setting up & maintaining customer accounts including various billing /payment programs
  • Researching, analyzing, and providing resolution to customer billing complaints
  • Scheduling customer payment arrangements
  • Recording and tracking detailed customer interactions and transactions

Qualifications:

  • Must have previous call center experience in an inbound call center environment and/or experience with direct customer interaction in a service-oriented environment.
  • Minimum high school diploma or equivalent experience/training.
  • Multi-lingual skills and previous experience in the utility industry a definite asset
  • Strong interpersonal skills and ability to work well in a fast-paced team environment
  • Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
  • Strong analytical / problem-solving skills
  • Ability to remain calm and professional in stressful situations
  • Good keyboarding skills with experience with both Word and Excel software
  • Experience working in multiple systems
  • Working knowledge in CCB Oracle system, Genesys cloud system, and Sharepoint is a definite asset
  • Ability to adapt to a changing environment
  • Strong organizational and prioritization skills

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Life insurance
  • Paid time off

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

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