Première détection par notre source: à l’instant
Customer Experience & Social Media Communications Specialist
@ RecruitPod Global
Vancouver, Colombie-Britannique
SIGNAUX
Résumé des exigences :
- # Customer Experience & Social Media Communications Specialist
- A growing consumer-focused company is seeking a Customer Experience & Social Media Communications Specialist to manage customer interactions across social media and proactive communication…
- Minimum 2 years of experience in e-commerce customer service, social media management, or customer experience.
- Excellent written communication, grammar, and interpersonal skills.
- Strong problem-solving abilities, attention to detail, and customer-first approach.
- Experience with Shopify and helpdesk platforms such as Gorgias is an asset.
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
RecruitPod Global
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 5 |
Description
# Customer Experience & Social Media Communications Specialist
Key Responsibilities
- Location:** Vancouver, BC (Hybrid – 1–2 days in office per week)
- Employment Type:** Full-time, Permanent
- Salary:** $55,000–$62,000 CAD
Key Responsibilities
- Manage customer inquiries, comments, and direct messages across social media platforms, resolving issues promptly and professionally.
- Proactively communicate with customers regarding order delays, shipping issues, incorrect addresses, and inventory discrepancies.
- Maintain a warm, clear, and consistent brand voice in all written communications.
- Monitor customer feedback and share recurring concerns and insights with Marketing and Operations teams.
- Coordinate with warehouse teams on returns, exchanges, reshipments, and fulfillment issues.
- Support the development of customer service guidelines, FAQs, and response templates.
- Track response times, resolution rates, and customer service performance.
- Minimum 2 years of experience in e-commerce customer service, social media management, or customer experience.
- Excellent written communication, grammar, and interpersonal skills.
- Strong problem-solving abilities, attention to detail, and customer-first approach.
- Experience with Shopify and helpdesk platforms such as Gorgias is an asset.
- Ability to work in the Vancouver office 1–2 days per week.
- What’s Offered:** Competitive compensation, benefits, a collaborative team environment, and opportunities for career growth.
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