Première détection par notre source: il y a 1 heure
Customer Experience Specialist (Temporary) – Seasonal Contract
@ Stingray
Montréal, Québec
SIGNAUX
En bref
Stingray is hiring a temporary contract Customer Experience Specialist in its Montreal marketing department to resolve customer product and service issues by email. The work involves clarifying reports, identifying causes, and escalating technical problems. The role requires 3 years of similar experience, French and English, and flexibility to work nights, weekends and holidays.
Responsabilités :
- Assist customers with product and service issues via email
- Identify and reproduce issues for escalation
- Provide product and service information to customers
- Work nights, weekends and holidays
Résumé des exigences :
- Minimum 3 years in a similar position
- Degree or diploma from an accredited college or university (in progress or completed)
- Fluent written and verbal English and French
- Solid knowledge of PCs, Macs, mobile devices and smart TVs
- Proficiency in Microsoft Outlook, Excel and Word
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-15
- Mise à jour du dossier source
- 2026-11-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 3 an(s) et plus |
| Horaire | jours fériés, fins de semaine, nuit |
| Saisonnier | Oui |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Candidatures encouragées | Femmes |
| Formation | Collégial (DEC) (préféré) |
| Avantages mentionnés | Mieux-être, Repas gratuits ou à rabais |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Stingray
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 16 |
Description
At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
Our marketing department is currently looking for a temporary contract Customer Experience Specialist. This person assists customers to resolve product or service issues by clarifying the customer’s report, identifying the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure prompt resolution. Collects information reported by customers to prepare reports for analysis. As the front-line human interface for Stingray’s services, this person is responsible for representing the brand and ensuring an optimal experience for the customer.
Your day-to-day
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Share this opportunity
Our marketing department is currently looking for a temporary contract Customer Experience Specialist. This person assists customers to resolve product or service issues by clarifying the customer’s report, identifying the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure prompt resolution. Collects information reported by customers to prepare reports for analysis. As the front-line human interface for Stingray’s services, this person is responsible for representing the brand and ensuring an optimal experience for the customer.
Your day-to-day
- Ensure that all customers who interact with Stingray have the best experience possible
- Provide product and service information to customers via email
- Decipher issues reported by customers to select and reply with the most appropriate response to quickly resolve the issue;
- Identify and reproduce issues to be escalated to Technical, Content or Delivery Teams;
- Ability to work nights, weekends and during the holidays;
- Degree or diploma from an accredited college or university (in progress or completed);
- Minimum 3 years experience in a similar position
- Excellent written and verbal communication skills, English and French;
- Empathetic and sympathetic to customer needs, as well as decisive and driven to help
- Ability to work independently as well as a member of a team
- Exceptional diplomatic capabilities, strong interpersonal skills
- Strong multi-tasking skills
- Solid knowledge of PCs, Macs, Internet connections, web browsers, mobile devices, smart TVs, with particular emphasis and interest in music, audio, and video;
- Solid knowledge of Microsoft Office Outlook, Excel, Word,
- Strong analytical and deductive skills to quickly isolate and determine specific product issues.
- Ability to address serious situations, while still expressing a sense of fun that is inherent in the products;
- Ability to manage stress and maintain a positive attitude during peak business periods.
- Ability to work nights, weekends and during the holidays;
- Spanish, Dutch, or German, is an asset.
- Experience with Zendesk.
- A cool office in Montreal & a h ybrid work policy
- Stingray café with breakfasts and snacks offered every day
- Free fitness classes offered weekly
- Access to private nutrition & wellness advising
- Free language classes
- 5@7 and vibrant social events
- And much more!
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Share this opportunity
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