Publié il y a 15 mois
Customer Happiness Intern - Remote
@ Reedsy
Télétravail au Canada
En bref
Reedsy is hiring a remote Customer Happiness Intern to support authors and creative publishing professionals on its marketplace. The work covers user support, reviewing submitted projects, building email and in-app funnels, and maintaining the FAQ. The role is full-time, at least 35 hours per week, for 6 months, with a salary range of £14k to £26k.
Responsabilités :
- Offer support to Reedsy users
- Review projects submitted on the platform
- Build customer funnels with emails and in-app messages
- Maintain and update the FAQ
- Suggest product features from user feedback
Résumé des exigences :
- Analytical mind
- Strong writing skills with perfect grammar and spelling
- Native-level English
- Ability to work in a remote team and take initiative
- Availability for 35 hours per week for 6 months
Outils et compétences
Source et dates
Site carrière / système de candidatures · ashby
- Date publiée par l’employeur
- 2025-08-21
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 35 |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Reedsy
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
5 million authors use Reedsy to write, find inspiration, develop their craft, and work with professionals on their book.
Description complète de l’entreprise
Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and working from the Alps: https://www.businessinsider.com/i-live-and-work-in-my-car-heres-how-2018-5
- Abonnés LinkedIn
- 96 919
- Personnes associées sur LinkedIn
- 530
- Bureaux déclarés
- Seedcamp, 4-5 Bonhill Street, London, London EC2A 4BX, GB
- Autres noms enregistrés
- Reedsy
- Spécialités
- self-publishing
- publishing
- writing
- book editing
- book marketing
- book promotion
- ebooks
- editing
- cover design
- book cover
- ghostwriting
- books
- book reviews
- writing craft
- freelance editing
- book editor
- and book cover design
- Le profil indique une agence de recrutement
- Non
Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and…
| Champ | Valeur |
|---|---|
| Secteur | Book and Periodical Publishing |
| Taille | 11-50 employees |
| Siège social | London, London |
| Type d’organisation | Privately Held |
| Fondée en | 2014 |
| Spécialités | self-publishingpublishingwritingbook editingbook marketingbook promotionebookseditingcover designbook cover |
| Offres sur Jobsy | 11 |
| Voir la page |
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).
Requirements
Analytical mind;
You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
Native-level English speaker;
Availability to work full-time (at least 35 hours per week ) for 6 months;
Customer support experience is welcomed, but not a necessity.
Bonus Points
Previous experience working/interest in a marketplace and/or in a creative industry;
A good dose of ambition, as well as a great sense of humour;
Fluent in French, Spanish, or German.
Benefits
Work from home;
Paid paternal and maternal leave;
Annual team retreat
Salary range:
£14k – £26k
Journal
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