Publié il y a 7 mois
Customer Happiness Manager - Remote Anywhere
@ Reedsy
Télétravail au Canada
En bref
Reedsy is hiring a Customer Happiness Manager to support authors and publishing professionals on its marketplace, optimize conversion and maintain a high NPS. The role is full-time, fully remote anywhere, and requires 5+ years of customer support experience plus automation and CRO skills. Salary range is $25k to $45k.
Responsabilités :
- Offer support to Reedsy users
- Review projects submitted on the platform
- Build onboarding emails and in-app messages
- Maintain and update the FAQ
- Suggest product features from user feedback
Résumé des exigences :
- 5+ years of customer support experience
- Experience automating support processes
- Understanding of onboarding and CRO techniques
- Strong writing skills with perfect grammar
- Native-level English
- Availability to work every other weekend
Outils et compétences
Source et dates
Site carrière / système de candidatures · ashby
- Date publiée par l’employeur
- 2026-04-08
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 5 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Reedsy
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
5 million authors use Reedsy to write, find inspiration, develop their craft, and work with professionals on their book.
Description complète de l’entreprise
Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and working from the Alps: https://www.businessinsider.com/i-live-and-work-in-my-car-heres-how-2018-5
- Abonnés LinkedIn
- 96 919
- Personnes associées sur LinkedIn
- 530
- Bureaux déclarés
- Seedcamp, 4-5 Bonhill Street, London, London EC2A 4BX, GB
- Autres noms enregistrés
- Reedsy
- Spécialités
- self-publishing
- publishing
- writing
- book editing
- book marketing
- book promotion
- ebooks
- editing
- cover design
- book cover
- ghostwriting
- books
- book reviews
- writing craft
- freelance editing
- book editor
- and book cover design
- Le profil indique une agence de recrutement
- Non
Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and…
| Champ | Valeur |
|---|---|
| Secteur | Book and Periodical Publishing |
| Taille | 11-50 employees |
| Siège social | London, London |
| Type d’organisation | Privately Held |
| Fondée en | 2014 |
| Spécialités | self-publishingpublishingwritingbook editingbook marketingbook promotionebookseditingcover designbook cover |
| Offres sur Jobsy | 11 |
| Voir la page |
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).
Requirements
5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
Experience automating support processes
Great understanding of on-boarding and conversion rate optimization (CRO) techniques
Entrepreneurial minded
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
Native-level English speaker
Availability to work every other weekend.
Bonus Points
Previous experience working for a marketplace and/or in a creative industry
Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
Work from home;
Paid paternal and maternal leave;
Annual team retreat
Salary range:
$25k – $45k
Journal
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