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Customer Onboarding Representative

@ Cricket Energy Holdings Inc

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Vaughan, Ontario

2+ ans d’expérience
Postuler
SIGNAUX

En bref

Cricket Energy Holdings Inc is hiring a Customer Onboarding Representative for billing and onboarding of new customers. The role sets up accounts, handles inquiries and complaints, and coordinates with developers and internal teams. Requires two years of utility and customer service experience; Monday to Friday, 8:30am to 5pm, with occasional overtime.

Responsabilités :

  • Set up new customers: occupancy lists, agreements, security deposits
  • Coordinate with developers and internal departments
  • Handle customer inquiries and complaints
  • Escalate and resolve disputes
  • Record customer interactions accurately

Résumé des exigences :

  • Two years of utility provider experience
  • Two years of customer service experience
  • Proficiency in MS Office
  • Strong written and oral communication
  • Ability to manage multiple tasks and changing priorities

Outils et compétences

MS Officedesktop computer
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-10-08
Première détection par notre source
2026-10-23
Mise à jour du dossier source
2026-11-07

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine37.5
Horairejour, heures supplémentaires
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · soulever 10 lb · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Cricket Energy Holdings Inc

Toutes ses offres
ChampValeur
Offres sur Jobsy2
Description

ROLE

The Onboarding Representative - Billing and Onboarding is a vital team player in the onboarding process focusing on successful setup and management of new customers. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Onboarding Manager - Billing and Onboarding. The Customer Onboarding Representative ensures all goals, objectives, and agreed upon levels of service are met.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

  • Execute onboarding and set-up tasks for new customers – occupancy lists, signed customer agreements and security deposits
  • Communicate and work with developers to obtain vital information for new customers and building set up
  • Communicate and work with other internal departments to ensure a seamless and successful onboarding process for new customers
  • Handling client and customer inquiries – verbally & written
  • Resolve customer complaints ensuring policies and procedures are followed
  • Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
  • Record in a clear and concise manner all customer service activities / comments and contact information on customers account
  • Ensure all Provident policies and procedures are followed.
  • Provide a high level of customer service in a professional and courteous environment.
  • Provide initiative and ideas on the improvement of work processes.
  • Any and all other duties as required to meet team's objectives.

CORE COMPETENCIES

  • Adaptability
  • Communication
  • Initiative
  • Dependability
  • Organization Skills
  • Teamwork
  • Problem Solving

REQUIREMENTS

  • A minimum of two (2) years’ work experience for a utility provider
  • A minimum of two (2) years’ work experience in Customer Service
  • Must be proficient in MS Office
  • Occasional overtime may be required to meet business needs.
  • Ability to deliver exceptional customer service in a fast paced and changing environment
  • Strong written & oral communication skills
  • Self-motivated, well organized and the ability to learn quickly
  • Ability to manage multiple tasks and adapt quickly to changing priorities
  • Energetic team player

WORKING CONDITIONS

  • Office setting with frequent sitting at desk
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.

Monday to Friday: 8:30am to 5pm

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