Customer Onboarding Specialist I

Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors:

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

You’re excited about this opportunity because you will:

Calling all recent hospitality grads or hoteliers looking to jumpstart their career away from the desk and are ready to see the world and transform hotel operations! The Customer Onboarding Specialist I at Actabl is the ultimate launchpad for your hospitality tech career.

In this road-warrior role, you will travel 85-95% of the time (nationwide and internationally) to bring our cutting-edge software directly to hotel teams. You'll be the face of Actabl on-property, guiding new customers through system configuration, hands-on training, and full-scale implementation. This isn't just a desk job—you'll be getting hands-on, from the basement to the roof, ensuring every piece of equipment is barcoded and every staff member is confident using our system. If you are tech-savvy, love a little adventure, have a knack for teaching others (and want to rack up those travel points), this is the role for you!

Typical Functions:

• On-Site Implementations & Barcoding: Travel globally to lead the physical and technical setup of our core brands (Alice or Transcendent). Prepare to get a little dirty—you will be navigating properties from the basement to the roof to barcode equipment and map out hotel infrastructure.
• High-Impact Customer Training: Bring high energy, empathy, and strong presentation skills to successfully train diverse hotel staff (from housekeeping and maintenance to the GM) ensuring total user adoption.
• Software Configuration: Rapidly learn and configure our software solutions according to unique customer requirements and established best practices.
• Technical Support: Provide on-the-spot troubleshooting and technical assistance during the crucial implementation phase, escalating complex issues when necessary.
• Project Management: Keep implementations on track, managing timelines, documentation, and deliverables while on the road.
• Cross-functional Collaboration: Work seamlessly with sales and customer success teams to relay client needs and ensure a smooth handoff post-implementation.

Unpacking What We’re Looking For

We’re excited about you because you have:

• Bachelor's degree in Hospitality Management (or a related field).
• 0-1 years of professional experience; relevant hospitality/hotel internships are highly preferred.
• Demonstrated tech-savviness with a proven ability to rapidly master new software, systems, and mobile apps.
• Excellent communication and persuasion skills with the ability to effectively train users of all technical backgrounds and drive software adoption.
• Prior customer-facing training or facilitation experience required.
• Comfortable presenting to and adapting for varied live audiences.
• Familiarity with project management tools (e.g., Click-Up, Monday.com, or Rocketlane) is a plus.
• Prior SaaS configuration experience strongly preferred.
• Must reside within a reasonable commuting distance (e.g., within 60–90 minutes) of a major international airport.

Key Competencies:

• Configuration & Customization: Experience configuring software products to meet customer needs — adjusting settings, building workflows, and customizing features.
• Facilitation & Presence: Ability to hold a room (in person or remote), read audience engagement, and adjust pacing and tone in real time.
• Problem Diagnosis: Ability to troubleshoot and diagnose configuration issues, system anomalies, and data discrepancies.
• Data Management: Skills in managing, migrating, and validating data from customer systems into the platform.
• Cross-Product Fluency: Ability to grow from single-product depth to full configuration and training mastery of both the main and secondary product, including each product's module, as level increases.
• Adaptability: Comfortable handling off-script questions, technical curveballs, and mixed-skill audiences without derailing a session.
• Attention to Detail: Configuration and data setup work requires accuracy; small errors compound across a customer's implementation.
• Time Management: Manages a schedule that mixes configuration work, remote training sessions, and travel-heavy in-person weeks.
• Collaboration: Works closely with the Project Manager, who owns customer communication, scheduling, and relationship cadence outside of active configuration and training work.

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment:

• The Road Warrior Lifestyle: 85-95% travel required across nationwide and international destinations.
• Airport Proximity: Fully remote base location, but you must have quick and easy access to a major international airport to support seamless, frequent departure for travel assignments.
• Keep Your Points: Rack up airline miles and hotel points on company travel to use for your own personal vacations!
• Fully Covered: All travel expenses, lodging, and daily meal per diems are 100% covered.
• Work-Life Balance: We actively schedule travel recovery work days to ensure you stay rested and avoid burnout.
• Physical Demands: This role requires physical mobility to navigate all areas of a hotel property (including basements, mechanical rooms, and rooftops) to apply barcodes and assess equipment.
• Remote Base: When not traveling, this is a fully remote role focused on administrative and prep work.
• Schedule: Full-time, 40 hours per week with flexible working hours dependent upon customer needs and time zones.

Actabl Around the World:

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.

Preview Your Team Member Experience

Total Rewards At-a-Glance:

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents

Compensation

Qualified candidates can expect a salary range of $54,000 – $63,000 depending on experience. Potential for end-of-year bonus earnings and periodic merit increases are also available based on company and/or personal performance. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. All employee pay and compensation programs are reviewed regularly to ensure competitive and fair pay.

Ready to Check-in to Your Next Role?

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Candidate AI Usage Policy

We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

Accommodation Requests

We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at [email protected]. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!

A Secure Candidate Experience

All official emails and messages regarding opportunities at Actabl will come from our actabl.com email domain. Please be wary of communications from similar domains that may contain misspellings or slight variations. These could be attempts at phishing or impersonation. Actabl will never ask you for sensitive personal information during the hiring process such as social security numbers, banking information or other personal details.

Our Nondiscrimination Promise

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

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