Customer Program Specialist

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high-quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.

About Role:

Core Responsibilities

• Lead and manage supply chain programs such as inventory analysis, demand planning, import/export operations, operations planning (SOP), and contract lifecycle management
• Drive negotiations with external partners and suppliers to secure favorable terms, improve lead times, and reduce inventory costs.
• Monitor program health (e.g., parts pipeline health) and identify risks to supply chain performance
• Collaborate with Sales and Purchasing teams to ensure accurate data flow for purchase order placement and delivery requirements.
• Scale and maintain membership in strategic programs (e.g., Prime, Delivery Experience) to ensure long-term financial viability.
• Work with business unit leaders to introduce new delivery services or enhance existing capabilities
• Manage large-scale program initiatives to meet time, cost, and quality targets
• Utilize ERP and supply chain management software for planning, execution, and reporting
• Account Management: Maintain strong client relations for complex contracts.
• Issue Resolution: Conduct root cause analysis and solve delivery or inventory issues.
• Cross-Functional Coordination: Work with internal sales, supply chain, and warehouse teams.
• Contract Administration: Ensure adherence to service level agreements and sales policies.

Key Skills & Competencies

•Strong analytical and problem-solving abilities.
•Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)
•Experience with MS SQL Server and database management
•Knowledge of aerospace, logistics, warehouse operations, and supplier management

•Ability to work across multiple functions (procurement, operations, logistics, finance) in a cross-functional team environment

About you:

• High School Diploma or GED is required

• French is required

• · Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience

• · 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)

• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.

• Collaboration Share knowledge and experience with others

• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

• Community – We value our world and everyone who shares it.

What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.

• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.

• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.

• Employer paid Group Life Insurance at 1x salary, STD, and LTD.

• Incora offers a 401K plan with company match.

• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.

“Incora” is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [email protected].