Customer Service Assistant (Binbrook)

We are currently hiring a Full Time Customer Service Assistant to join our team at our AbleLiving Binbrook Location.

*Please note: this location is not accessible by public transit - access to a vehicle or reliable transportation is required.

AbleLiving Services is part of the Thrive Group. We are a not for profit organization that provides services funded through Ontario Health. AbleLiving opened its doors in 1978 with the first project being our Binbrook location. Our Binbrook location is a shared living environment with 52 beds and provides supports for individuals with disabilities, seniors, as well as those with long-term chronic ventilation support needs.

Thrive Group and AbleLiving Services is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized an awarded as:

• 2026 Best Workplaces in Ontario
• 2026 Best Workplaces with the Most Trusted Executive Team
• 2026 Top 50 Best Workplaces in Canada
• 2026 Best Workplaces for Women
• 2026 Best Workplaces for Giving Back

We’re thrilled to be acknowledged for our commitment to creating an exceptional workplace!

Position Summary:

The Customer Service Assistant will provide support to our Binbrook employees and clients by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:

• Providing schedule support and planning to community teams and programs
• Managing phone calls from employees and clients in the community
• Inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
• Utilize client database and software management programs
• Assisting with preparing and posting staff schedules
• Assisting with preparation of payroll, including timecards

Our Binbrook program operates 24/7. To support the operational needs of our clients and staff, there is a requirement to be available to work different shift times during the day and evenings. You must be available between the hours of 6:30am to 9:30pm, plus every other weekend.

Requirements:

• College/business diploma in office administration or related certification preferred
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail, with accurate keyboarding skills
• Ability to format letters, forms, memos and general documents is essential for this position
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

Interested in bringing your talent to our team? Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Health Benefits
• Paid vacation and paid sick days
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program

Application Submission Date: Friday November 20, 2026, at 11:59pm

Job Type: Full-Time, Permanent (40 hours per week)

Starting Rate: $21.50 -$26.20/hour.

*Compensation is set in accordance with experience and qualifications.

We are currently hiring to fill an existing position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [email protected]