Publié il y a 7 jours
Customer Service & Broker Support Specialist
@ Recrute Action
Waterloo, Ontario
En bref
Recrute Action is hiring a Customer Service and Broker Support Specialist for its client in the insurance sector, a mortgage creditor environment in Waterloo, Ontario. The role is a 6-month full-time contract at 37.5 hours per week, hybrid with 3 office days, paying $25-30 per hour based on experience.
Salaire :
25 $–30 $ de l’heure
Responsabilités :
- Set up and support lender and broker profiles
- Provide customer service by phone and email to brokers
- Troubleshoot issues and escalate to Production Support
- Perform data entry to update sales systems
- Support BSC projects and train new specialists
Résumé des exigences :
- Postgraduate education or relevant experience
- 2+ years of experience
- Customer service experience
- Proficiency in Microsoft Office and Salesforce
- Data entry skills
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-04
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 37.5 |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Diplôme professionnel (médecine, droit…) (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Recrute Action
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Finding the right talent for the right company; finding the right company for the right talent
Description complète de l’entreprise
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners. • We offer a specialized service and we understand the needs of our customers. • We recognize that today's market is complex and requires personalized services. • We understand the importance for companies to hire a person who shares the organization's values. • We understand the importance for job seekers to find the job that’s right for them in the long term.
- Abonnés LinkedIn
- 12 348
- Personnes associées sur LinkedIn
- 11
- Bureaux déclarés
- 3 Place Ville-Marie, 4ième étage, Montréal, Québec H3B 2e3, CA
- Catégories d’activité
- Consulting
- Recruiting
- Staffing Agency
- Autres noms enregistrés
- Recruit Action inc.
- Recrute Action
- Spécialités
- Recrutement
- Chasseur de tête
- mandats contractuels
- and mandats permanents
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market •…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 2-10 employees |
| Siège social | Montréal, Québec |
| Type d’organisation | Partnership |
| Fondée en | 2009 |
| Spécialités | RecrutementChasseur de têtemandats contractuelsand mandats permanents |
| Offres sur Jobsy | 37 |
| Voir la page |
Customer Service & Broker Support Specialist
Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in a dynamic mortgage creditor environment. Be part of a close-knit team focused on building strong broker relationships, delivering quality service, and contributing to a positive customer experience in a hybrid work setting.
What is in it for you:
• Hourly salary of $25-30, based on experience.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Hybrid work model with 3 days per week in the office.
• Office location in Waterloo, Ontario.
Responsibilities:
• Set up and support Lender and Broker profiles.
• Provide business support for BSC systems, including AMS and SafetyCatch.
• Provide customer service by phone and email, including managing a shared inbox and responding to broker inquiries.
• Respond to inquiries related to policies, broker compensation, sales tips, product training, and mortgage creditor insurance.
• Troubleshoot issues and escalate them to Production Support as necessary.
• Maintain client relationships and suggest tool improvements.
• Collaborate with the Team Lead, Manager, and other teams on business initiatives.
• Support BSC projects and assist with training new specialists.
• Perform data entry to update sales systems.
• Handle approximately 8 to 10 calls and 40 emails per day.
What you will need to succeed:
Required qualifications
• Postgraduate education or relevant experience.
• 2+ years of experience.
• Customer service experience.
• Proficiency in Microsoft Office.
• Proficiency in CRM systems such as Salesforce.
• Data entry skills.
Preferred qualifications
• Experience or knowledge of the mortgage or Mortgage Creditor Industry.
• Customer service experience over the phone.
• Bilingual in French and English to support broker communications by phone and email.
Required soft skills
• Communication skills.
• Interpersonal skills.
• Analytical skills.
• Customer service orientation.
• Problem-solving skills.
• Attention to detail.
• Ability to manage multiple priorities.
• Ability to work independently and collaboratively.
• Adaptability and flexibility.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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