Première détection par notre source: il y a 15 jours
Customer Service (Call Center) Expert | Remote - Contract
@ Xperteez Technology
Télétravail au Canada
En bref
Xperteez Technology is hiring a remote contract Customer Service Expert to create human-enacted customer service conversations used to train speech-to-speech AI agents. The work involves role-playing realistic support scenarios, resolving issues, and evaluating AI responses for accuracy and fluency. The role is hourly and requires a bachelor's degree or equivalent experience, 2+ years of call center experience, and 1+ year of AI training experience.
Responsabilités :
- Create natural, human-enacted customer service conversations
- Evaluate and rank AI responses for accuracy and fluency
- Test AI models for inaccuracies and biases
- Follow project scenarios and quality guidelines
Résumé des exigences :
- Bachelor's degree or equivalent professional experience
- 2+ years of call center customer service experience
- 1+ year of AI training experience
- Excellent spoken English C1+ (US only)
- Experience with end-to-end support workflows and escalations
Outils et compétences
Source et dates
Type de source non vérifié · dover
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-27
- Mise à jour du dossier source
- 2026-10-27
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Business Administration, Communications, Marketing, Management |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Xperteez Technology
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
<We Make IT Happen/> Delivering Top Talent with Precision, Speed & Scalable Recruitment Solutions Globally
Description complète de l’entreprise
Xperteez Technology is a recruitment-focused firm delivering high-quality talent solutions with speed, precision, and consistency across global markets. We specialize in hiring across IT, Engineering, Industrial, Manufacturing, Data, Automation, and business functions, supporting both niche and high-volume hiring mandates. Service Areas: Permanent Hiring | Contract Staffing | Bulk Hiring | Leadership Hiring | Global Recruitment | RPO (Recruitment Process Outsourcing) | Project-Based Hiring We work with clients across Europe, the United States, India, and the GCC, enabling seamless global hiring through structured sourcing, advanced Boolean search, and data-driven talent mapping. Our approach is built on strong keyword intelligence and platform algorithms, ensuring higher visibility, faster reach, and better candidate engagement. Our sourcing strategy leverages LinkedIn Recruiter, X-Ray search, and Boolean strings such as ("Software Engineer" OR "Data Engineer" OR "Automation Engineer" OR "PLC Engineer") AND ("Python" OR "SQL" OR "SCADA" OR "Selenium") AND ("Immediate Joiner" OR "Open to Work"), enabling precise targeting of active and passive talent. Core hiring expertise includes IT (Software Engineer, Data Engineer, Python, QA, DevOps, Cloud), Engineering (Electrical, Mechanical, Automation, PLC, SCADA), Industrial (Manufacturing, Plant Operations, Maintenance), and Business roles (Talent Acquisition, Sales, Business Development). Our process is aligned with LinkedIn’s algorithm—using high-search-volume keywords, structured job titles, and engagement-driven outreach to maximize inbound applications and response rates. We focus on execution, reducing time-to-hire while maintaining quality and consistency. For candidates, we follow a transparent approach with no charges at any stage. We act as a strategic hiring partner for clients, focusing on scalability, speed, and reliable delivery. 📩 Mail: [email protected] | 📞 Call: +91 9902665093
- Abonnés LinkedIn
- 31 131
- Personnes associées sur LinkedIn
- 71
- Bureaux déclarés
- Webel IT Park Rajarhat, NewTown AA1, Phase II, Kolkata, West Bengal 700156, IN
- Catégories d’activité
- Information Technology
- Digital Marketing
- Consulting
- Autres noms enregistrés
- Xperteez Technology
- Spécialités
- Executive Search & Leadership Recruitment
- Permanent Staffing Solutions
- Contract Staffing & Workforce Solutions
- Campus Recruitment & Fresh Talent Acquisition
- Diversity & Inclusion Recruitment
- Industry-Specific Recruitment (IT
- Finance
- Healthcare
- etc.)
- Talent Mapping & Market Intelligence
- Employee Referral Programs
- and Employer Branding & Recruitment Marketing
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Xperteez Technology is a recruitment-focused firm delivering high-quality talent solutions with speed, precision, and consistency across global markets. We specialize in hiring across IT, Engineering, Industrial, Manufacturing, Data, Automation, and business functions, supporting both niche and high-volume hiring mandates. Service Areas: Permanent Hiring | Contract Staffing | Bulk Hiring | Leadership Hiring |…
| Champ | Valeur |
|---|---|
| Secteur | Business Consulting and Services |
| Taille | 51-200 employees |
| Siège social | Kolkata, West Bengal |
| Type d’organisation | Privately Held |
| Fondée en | 2015 |
| Spécialités | Executive Search & Leadership RecruitmentPermanent Staffing SolutionsContract Staffing & Workforce SolutionsCampus Recruitment & Fresh Talent AcquisitionDiversity & Inclusion RecruitmentIndustry-Specific Recruitment (ITFinanceHealthcareetc.)Talent Mapping & Market Intelligence |
| Offres sur Jobsy | 16 |
| Voir la page |
Type: contract
Location: remote
About this role
Interview language: English
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively.
This role is a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world’s largest AI companies and foundation-model labs.
Skills & technologies
Conflict Resolution
Voice Support
English
Escalation Management
Customer Service
Call Center
Issue Resolution
AI Training
Complaint Handling
Your profile
Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
2+ years of professional Customer Service (call center) experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.
Key responsibilities
Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Journal
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