Customer Service Desk, Member Services Representative

About the Role

As a Customer Experience Representative working for Cougars Athletics and Recreation at Mount Royal University, reporting to the Customer Experience Coordinator, you will play a key role in our dynamic programs and services team. Our team is motivated by a shared purpose: to inspire individuals to move towards becoming their best selves. We are dedicated to creating an environment where everyone feels welcome, valued, and empowered. In this role, you will help foster a culture of authenticity, personal growth, community connection, inclusivity, and belonging.

This is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Responsibilities

• Customer Assistance: Provide exceptional service to customers both in-person and over the phone, including support with account creation, program registration, membership purchases, day pass sales, locker memberships, and POS transactions using our recreation management software (ActiveNet).
• Daily operations such as cleaning and laundry, locker and facility checks.
• Equipment Lending: Manage and facilitate the lending of equipment to customers as needed.
• Check-In Support: This position assists students, employees, members, and rental groups with check-in procedures and provides guidance to relevant areas and services on campus.
• First-Aid Response: Respond to and assist with various first-aid incidents, ensuring a safe environment for all patrons.
• Facility Tours: Conduct engaging and informative tours of the Recreation Centre upon request.
• Facility Setup: Assist with setting up the facility for programs and rental groups, ensuring that equipment is properly arranged and the area is clean and prepared for use.

Qualifications

• Minimum High School diploma, plus additional course work.
• 6 - 12 months of related experience.
• Available to work at least one weekly shift, including mornings, evenings and weekends.
• Required Certification: Current Intermediate (Standard) First Aid & CPR-C Certification.

Salary: $15.45 - $19.44 per hour

Closing Date: Open until suitable candidates are found

A (optional) cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 1234.pdf).