Customer Service Representative

Join a Team That’s Going Places.

Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced, customer-driven environment where continuous improvement is encouraged and celebrated.

Role Overview:

Are you passionate about delivering exceptional customer service and creating memorable experiences for high-end clients? Our Fixed Base Operation (FBO) in Kitchener/Waterloo is seeking a dedicated and enthusiastic Customer Service Representative to join our team on a part-time basis.

This is a unique opportunity to work in private aviation, where you'll be interacting with elite clientele and ensuring their needs are met with the highest level of professionalism and care. Join us and be a part of a dynamic team committed to excellence in every detail.

What You’ll Do:

• Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travel-related services and assisting customers to access and deboard aircraft

• Support communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges
• Conduct core administrative activities including customer folio preparation as well as invoicing and processing payments
• Contribute to maintaining a clean and professional FBO operation
• Collaborate with internal team members with projects or tasks as needed to contribute to an overall smooth running operation

What You Bring:

• You have post-secondary education ideally a diploma/degree in business combined with a minimum 2+ years’ customer service experience in a busy, customer-focused environment; we’ll consider an equivalent combination of education and experience.
• Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail
• A customer-focused approach with ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it
• Solid, effective verbal, written and interpersonal communication skills
• Strong judgment combined with effective problem-solving skills
• Collaboration skills enabling you to work effectively with team members across functions
• A proactive, ‘can-do”, positive approach combined with a strong results-orientation
• Ability to be balanced, focused and remain customer focused in a busy, dynamic environment
• Proficiency in MS Office, able to quickly leverage internal systems and processes

Hours of Work:

Available and flexible to work rotating shifts including weekends, statutory holidays and evenings as well as overtime when needed.

Why Chartright?

• Make an Impact: Help shape the future of a growing aviation company.
• Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
• Grow Your Career: Access opportunities for personal and professional development.
• Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
• Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families.
• Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

Our Values in Action:

❤️ We Love What We Do
Passionate about aviation, we craft exceptional experiences with precision and pride.

🔍 We Explore with Intention
We are energized by the pursuit of better. With curiosity and purpose, we seek new ideas, challenge assumptions, and continuously improve how we serve our clients and each other.

🤝 We Are a Team
We are a coordinated and resourceful team that embraces a healthy debate culture, encouraging open dialogue and diverse perspectives.

🎯 We Are Client‑Driven
We strive to anticipate and exceed client expectations, internally and externally, delivering personalized, seamless journeys that create lasting impressions.

🌱 We Grow Together
We are committed to continuous growth - for our people and our organization. We invest in learning, embrace challenges as opportunities, and celebrate developing talent from within.

Diversity & Inclusion:

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [email protected].

✈Ready to take off with us? Apply today and help shape the future of aviation.
We thank all applicants for their interest. Only those selected for an interview will be contacted.