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Publié il y a 69 mois

Customer Service Representative

@ Thos. R. Birnie & Sons

Toutes ses offres Site Web

Hamilton, Ontario

21–25 $/hTemps plein2+ ans d’expérience

Postuler

SIGNAUX

En bref

Thos. R. Birnie & Sons, a family-owned plumbing and drains company, is hiring a full-time Customer Service Representative to answer calls, book service appointments and follow up with customers. The role is office-based on scheduled shifts, paying $21 to $25 per hour, with health and dental benefits and an RRSP match.

Salaire :

21 $–25 $ de l’heure

Responsabilités :

Answer incoming calls in a friendly, professional manner
Convert calls into scheduled service appointments
Make follow-up and membership calls
Coordinate and prioritize service schedules
Keep the customer database accurate

Résumé des exigences :

Minimum two years of customer service experience
Preferably call center experience
Open availability for scheduling
Strong communicator and relationship builder
Detail-oriented and able to multitask

Outils et compétences

customer database

Avantages mentionnés

Assurance maladieSoins dentairesRégime de retraite

Source et dates

Type de source non vérifié · careerplug

Date publiée par l’employeur: 2021-03-23
Première détection par notre source: 2026-10-09
Mise à jour du dossier source: 2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Débutant
Domaine	Service à la clientèle
Expérience	2 an(s) et plus
Heures par semaine	40 (estimé)
Déplacements	avion : aucun · route : aucun
Milieu de travail	Bureau
Position	Surtout assis
Exigences physiques	physique faible · ordinateur élevé
Langues	English
Avantages mentionnés	Régime de retraite, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Thos. R. Birnie & Sons

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Birnie.Pro We'll Make It Flow | Enhancing Lives For Over 100 Years

Description complète de l’entreprise

Birnie Plumbing & Drains (formerly Thos. R. Birnie & Sons) is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

Abonnés LinkedIn: 101
Personnes associées sur LinkedIn: 11
Bureaux déclarés: 390 Lake Ave N, Hamilton, Ontario L8E 3A2, CA
Autres noms enregistrés: Thos. R. Birnie & Sons
Birnie Plumbing and Drains
Spécialités: Original family owned and operated and We specialize in residential plumbing and drain services
Le profil indique une agence de recrutement: Non

Toutes ses offres Site Web

Champ	Valeur
Secteur	Individual and Family Services
Taille	11-50 employees
Siège social	Hamilton, Ontario
Type d’organisation	Privately Held
Fondée en	1922
Spécialités	Original family owned and operated and We specialize in residential plumbing and drain services
Offres sur Jobsy	6
LinkedIn	Voir la page

Description

The Opportunity:

Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for.

Key tasks include:

Answer incoming calls with a friendly and professional attitude
Convert calls into scheduled service appointments
Make follow-up calls after recent service visits to verify customer satisfaction
Make outbound calls to membership customers to book annual appointments
Prioritize and coordinate service schedules
Keep customer database up-to-date with accurate information
Handle other admin tasks as needed

Job Type: Full Time

Pay: $21 - $25 per hour

Job Location: Our Customer Service Representatives work at our office for each scheduled shift.

What We Offer:

Supportive and friendly office team environment.
Competitive wages.
Health & dental benefits.
RRSP plan with company match.
Culture building events.
Training and resources to help you learn and grow

What We Are Looking For:

Minimum two years of customer service experience, preferably in a call center environment.
Open availability for scheduling.
A great communicator with the ability to connect and build positive relationships with customers and your team.
Detail-oriented with the ability to multitask.
Demonstrates a positive attitude and willingness to learn and grow.
Customer service focused.

Job Availability

We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply.

Artificial Intelligence (AI)

We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team.

About Us:

Trusted for over 100 Years!

Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations. Learn more at www.birnie.pro

Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs.

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Customer Service Representative

En bref

Salaire :

Responsabilités :

Résumé des exigences :

Outils et compétences

Avantages mentionnés

Détails du poste

Thos. R. Birnie & Sons

Description complète de l’entreprise

Journal

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