Publié il y a 2 mois
Customer Service Representative
@ Altasciences Company Inc
Montréal, Québec
En bref
Altasciences Company Inc is hiring a full-time Customer Service Representative in Montreal to give prospective clinical trial participants preliminary study information and pre-screen their initial eligibility. The work covers inbound calls and web applications, scheduling screening appointments, and updating participant records. The posting states weekday evening and weekend day shifts, on-site work, and a benefits package.
Responsabilités :
- Répondre aux appels et aux demandes en ligne des participants
- Fournir des informations sur les essais cliniques
- Vérifier l'admissibilité et planifier les rendez-vous de sélection
- Mettre à jour les dossiers des participants dans le logiciel de gestion
Résumé des exigences :
- Diplôme d'études secondaires requis
- Expérience en service à la clientèle dans un centre d'appels
- Excellente communication en français et en anglais
- Connaissance de la recherche clinique et des termes médicaux un atout
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-09-17
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-22
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Secondaire (DES) (exigé), Collégial (DEC) (préféré) |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Prime de rendement, Mieux-être, Aide au transport en commun, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Altasciences Company Inc
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Quicker go/no-go decisions with integrated preclinical, clinical, bioanalytical, manufacturing, and CRO services.
Description complète de l’entreprise
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones sooner by improving speed and ease from lead candidate selection to clinical proof of concept, and beyond. When partnering with Altasciences, you can experience up to 40% in time savings thanks to our integrated, one-stop solution offering. We strive to create a true partnership with our clients, our partners, and our colleagues that enables a mutually supporting relationship built on a combination of excellent science and solid communication. Helping sponsors get better drugs to the people who need them, faster, for over 30 years. Our full-service offering is always tailored to your specific research needs: - Preclinical research - Clinical pharmacology - Drug formulation - Manufacturing and analytical services - Bioanalysis - Program management - Medical writing - Biostatics - Data management - And so much more!
- Abonnés LinkedIn
- 43 874
- Personnes associées sur LinkedIn
- 1 911
- Bureaux déclarés
- 575 Boulevard Armand-Frappier, Laval, Quebec H7V 4B3, CA
- 1200 Avenue Beaumont, Montreal, Quebec H3P 3P1, CA
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- Catégories d’activité
- Health Care
- Medical Device
- Wellness
- Biotechnology
- Medical
- Autres noms enregistrés
- CareAbout
- Altasciences
- Spécialités
- Clinical Research
- Clinical Trials
- Phase I-II
- Human Abuse Liability & Abuse Potential
- Early Cardiac Safety & TQT
- Biosimilars
- Bioanalytical Laboratory
- Analytical Services
- Toxicology Study
- CDMO
- Safety Pharmacology
- Preclinical Study
- GLP / Non-GLP Study
- IND-Enabling
- NDA Submission
- LCMS and LBA
- Small and Large Molecule Bioanalysis
- Research Support Services
- Medical Writing
- Clinical Project Management
- and Pharmaceutical Manufacturing
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones…
| Champ | Valeur |
|---|---|
| Secteur | Research Services |
| Taille | 1,001-5,000 employees |
| Siège social | Laval, Quebec |
| Type d’organisation | Privately Held |
| Fondée en | 1995 |
| Spécialités | Clinical ResearchClinical TrialsPhase I-IIHuman Abuse Liability & Abuse PotentialEarly Cardiac Safety & TQTBiosimilarsBioanalytical LaboratoryAnalytical ServicesToxicology StudyCDMO |
| Offres sur Jobsy | 28 |
| Voir la page |
About The Role
The Customer Service Representative provides prospective participants with preliminary clinical trial information and details about the organization. This role is responsible for conducting pre‑screening activities to assess initial eligibility for clinical trial participation. The Customer Service Representative ensures that all tasks are performed in accordance with study protocols, Good Clinical Practices (GCP), and Standard Operating Procedures (SOPs).
What You'll Do Here
Provide prospective participants with introductory information about clinical trials, including study expectations, visit requirements, and organizational details.
Answer questions from participants and guide them through the initial steps of the recruitment process.
Answer in-coming calls and internet applications/web submission forms from clinical trial participants
Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
Maintain a professional and welcoming demeanor to support a positive participant experience.
Schedule screening and/or other clinical trial related appointments.
Update participant management software with participant information (ex. demographics and medical history).
Ensure the confidentiality of clinical trial participants and sponsors is respected.
May confirm participant statuses or results.
Ensure timely communication of any issues/questions to the appropriate department throughout participation in studies.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
Identify recurring eligibility challenges or frequently asked questions and provide feedback to the team.
What You'll Need to Succeed
High School Diploma required; college degree and related work experience preferred.
Previous experience in customer service call center
Excellent communication French and English
Knowledge of clinical research and medical terms an asset
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:
The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
What We Offer
Schedules are in these time slots : Monday to Friday from12PM to 8PM, Saturday and/or Sunday from 9AM to 5PM.
On-site at our Montreal location (1100 av. Beaumont)
Free-parking for employees
In front of Métro Acadie
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences' Benefits Package Includes:
Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Altasciences' Incentive Programs Include:
Training & Development Programs
Employee Referral Bonus Program
Annual Performance Review
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