Publié il y a 40 mois
Customer Service Representative - (FT)
@ Prometric
Toronto, Ontario
En bref
Prometric is hiring a full-time Customer Service Representative in Toronto for its Paragon Testing Enterprises unit. The role serves test takers, end-user clients and partner organizations by phone, email and chat, and processes registrations, transfers and cancellations. The schedule is five 8-hour shifts between Monday and Sunday, 8:30am to 5:00pm EST, with rotating weekend shifts, at an annual base salary of $38,000 CAD.
Salaire :
38 000 $ par année
Responsabilités :
- Provide customer service to test takers by email, telephone and chat
- Process registrations, transfers and cancellations promptly
- Promote Paragon's tests and instructional materials
- Refine procedures for delivering tests and materials
- Track customer requests and update registration and reporting databases
Résumé des exigences :
- At least one year of customer service experience
- Experience with Windows Office (Excel, Word, Access) and email
- Sensitivity to test takers whose first language is not English
- Strong oral and written communication and organizational skills
- Able to work rotating weekend shifts
- Must be eligible to work in Canada
Outils et compétences
Source et dates
Site carrière / système de candidatures · dayforce-feed
- Date publiée par l’employeur
- 2023-08-03
- Première détection par notre source
- 2026-10-13
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Prometric
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Empowering a skilled global workforce to solve tomorrow’s challenges through transformative education and opportunity.
Description complète de l’entreprise
Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages
- Abonnés LinkedIn
- 118 389
- Personnes associées sur LinkedIn
- 2 411
- Bureaux déclarés
- 7941 Corporate Drive, White Marsh, MD 21236, US
- Finnabair Crescent, Dundalk, County Louth, IE
- Catégories d’activité
- Information Technology
- Robotics
- Consulting
- Education
- Software
- Analytics
- Big Data
- Autres noms enregistrés
- Prometric
- Spécialités
- In-center testing
- remote assessment services
- certification
- licensure
- training
- computer-based testing
- test development
- exam delivery
- hybrid testing
- continuing education
- live remote proctored testing
- educational testing
- certification testing
- back-end scoring analysis
- AI
- VR
- and Education
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 1,001-5,000 employees |
| Siège social | White Marsh, MD |
| Type d’organisation | Privately Held |
| Spécialités | In-center testingremote assessment services certificationlicensuretrainingcomputer-based testingtest developmentexam deliveryhybrid testingcontinuing education |
| Offres sur Jobsy | 10 |
| Voir la page |
Company Description
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
CUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Full-time
Toronto, ON
POSITION SUMMARY:
The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.
Work Schedule:
The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST.
RESPONSIBILITIES:
The responsibilities include, but are not limited, to:
- Providing comprehensive customer service to test takers via email, telephone, and online chat.
- Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
- Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
- Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
- Providing input to updates of registration and reporting databases.
- Tracking customer requests and providing input for improving customer service.
REQUIREMENTS:
- At least one year of work experience in customer service.
- Sensitivity to inquiries from test takers for whom English is not their first language.
- Knowledge and experience with business and office procedures, practices, and their applications.
- Experience with computer business applications required including Windows Office (Excel, Word, Access) and email.
- Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
- Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
- Must be eligible to work in Canada.
- Will be required to work weekend shifts, on a rotating basis.
Annual Base Salary: $38,000 CAD
Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.
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