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Customer Service Representative( Tobacco Project) - Mandarin - Penang

@ CB Talents SP

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Vancouver, Colombie-Britannique

1+ ans d’expérience
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En bref

CB Talents SP is hiring a Customer Success Specialist to handle customer inquiries by phone and email for an online shopping platform, with Mandarin language skills required. The work centers on resolving concerns, processing payments securely, and representing the client's brand. Candidates need a diploma or bachelor's degree, B2 English, and at least 6 months of customer service experience, with fresh graduates welcome.

Responsabilités :

  • Respond to customer calls and emails professionally
  • Assist customers with online orders and concerns
  • Handle issues with empathy and accuracy
  • Process payments and manage sensitive information
  • Escalate urgent or complex issues

Résumé des exigences :

  • Diploma or bachelor's degree in any field
  • Minimum B2 English, spoken and written
  • At least 6 months of customer service experience
  • Mandarin language skills
  • Call center experience an advantage

Outils et compétences

Customer serviceCSSCustomer experienceAssist customersProcess paymentsImprove business processesCommunication skillsProblem solvingActive listeningAdaptabilityCritical thinkingAnalytical skills
Source et dates

Type de source non vérifié · manatal

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-12
Mise à jour du dossier source
2026-10-12

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, Mandarin
FormationCollégial (DEC) (exigé), Baccalauréat (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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CB Talents SP

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ChampValeur
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Description

Overview

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.

Core Values

The CSS is expected to embody the client’s values:

  • Responsibility – Acting as the face of the brand and representing it with integrity
  • Quality & Excellence – Striving to deliver the best possible customer experience

Key Responsibilities

  • Respond to customer inquiries via phone and email in a timely and professional manner
  • Assist customers with online orders and related concerns
  • Handle customer issues with empathy, accuracy, and efficiency
  • Process payments and manage sensitive information securely
  • Identify and escalate urgent or complex issues when needed
  • Maintain a positive and professional attitude in all interactions
  • Collaborate with team members to improve processes and service quality
  • Stay updated through training and continuous learning
  • Meet performance targets and adhere to company policies

Qualifications

Education:

  • Diploma or Bachelor’s Degree in any field
  • Minimum B2 level English proficiency (spoken and written)

Experience:

  • At least 6 months of customer service experience (any industry)
  • Fresh graduates are welcome, especially from communication-related fields
  • Call center experience is an advantage but not required

Skills & Competencies

  • Strong customer service and problem-solving skills
  • Effective communication and active listening
  • Ability to manage customer expectations and handle objections professionally
  • High emotional intelligence and ability to stay calm under pressure
  • Positive attitude, adaptability, and willingness to learn
  • Critical thinking and analytical skills

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