Customer Service Specialist-Rosemont General Store

Customer Service Specialist

Rosemont General Store | Rosemont, Ontario
Full-Time | 40 Hours per Week

Compensation: $17.95 per hour

About the Role

Rosemont General Store is looking for an energetic, friendly, and dependable Customer Service Specialist to join our team.

This is a hands-on customer service role in a busy general store environment where retail and foodservice come together. We're looking for someone who enjoys working with people, takes pride in providing great service, and is comfortable moving between different responsibilities throughout their shift.

The ideal candidate has previous retail and foodservice experience, is Smart Serve Certified, and has the flexibility to work a full-time schedule of approximately 40 hours per week.

What You'll Do

• Provide friendly, attentive service to customers
• Assist customers with purchases, questions, and general store needs
• Operate the point-of-sale system and accurately process transactions
• Support day-to-day retail and foodservice operations
• Assist with stocking, merchandising, product displays, and maintaining store presentation
• Help maintain clean, organized, and welcoming customer and work areas
• Handle food and beverage items safely and responsibly
• Work collaboratively with other team members during busy periods
• Complete opening, closing, and other general store duties as required
• Provide responsible alcohol service in accordance with Smart Serve requirements

What We're Looking For

Required:

• Current Smart Serve Certification
• Previous experience in retail, foodservice, hospitality, or a similar customer-facing environment
• Availability to work full-time, approximately 40 hours per week
• Flexible availability, including the ability to work a variety of shifts based on the needs of the business
• Strong customer service and communication skills
• Dependable, punctual, and comfortable working as part of a team
• Able to stay organized and provide positive customer service in a busy environment

Ideally, you are someone who:

• Is energetic, outgoing, and genuinely enjoys interacting with customers
• Is looking for a stable full-time opportunity
• Is comfortable switching between retail and foodservice responsibilities
• Takes initiative and sees what needs to be done
• Values being part of a small, collaborative team
• Can make this position a consistent priority in your weekly schedule

Why Join Rosemont General Store?

This is a great opportunity for someone who enjoys the variety and community feel of a general store. No two shifts are exactly the same, and you'll have the opportunity to work across both customer service and day-to-day store operations.

If you have a background in retail or foodservice, enjoy working directly with customers, and are looking for a full-time position with approximately 40 hours per week, we'd like to hear from you.

Commitment to Diversity, Inclusion, Accessibility & Anti-Racism

Rosemont General Store is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and has opportunity to grow and develop. Rosemont General Store will provide accommodation throughout the recruitment process upon request. If you require accommodation, please notify us and we will work with you to meet your needs.