Publié il y a 8 jours
Customer Solutions Specialist (aka Parts Expert)
@ Parts Town Canada
Toronto, Ontario
SIGNAUX
En bref
Parts Town Canada is hiring a full-time Customer Solution Specialist (Parts Expert) to handle pricing, quotes, parts identification, shipping, tracking and returns. The role involves a high volume of inbound calls and emails and works a Monday to Friday schedule between 8:00 AM and 9:00 PM EST with hybrid arrangements. Pay is $20.51 to $31.86 per hour, plus a profit-sharing bonus.
Responsabilités :
- Handle 50-70 inbound calls and steady email flow daily
- Process order entry, status updates and returns
- Identify parts and confirm pricing and availability
- Collaborate with customers, manufacturers and internal departments
Résumé des exigences :
- At least 1 year customer service experience
- Strong organizational and multitasking skills
- Proficiency in MS Office
- Excellent written and verbal English
- High-speed home internet connection
- Available Monday to Friday, 8:00 AM to 9:00 PM EST
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-05
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile, Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congés payés généreux, Congé parental généreux, Prime de rendement, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Parts Town Canada
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
Description
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat – Apply Today!
Perks
The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!
A Typical Day
Our team is truly a family unit, we like each other...a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!
At Parts Town Canada, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The wage range for this role is $20.51 to $31.86 per hour which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, vision insurance, RSP with match, employee assistance programs, paid time off, paid personal emergency leave, paid holidays, paid parental leave, and professional development opportunities.
Parts Town is an equal opportunity employer committed to creating an inclusive, accessible, and welcoming workplace where everyone can thrive. We celebrate diversity and are committed to fostering a culture of respect, belonging, and equal opportunity.
Accommodation is available upon request throughout the recruitment, selection, and employment process. If you require a reasonable accommodation, please let us know and we will work with you to meet your needs.
Salary: $20.51 - $31.86 per hour
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Business Casual dress code
- All the traditional benefits like group health and dental benefits, RSP match, employee assistance programs and time away – don't worry, we've got you covered.
The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!
A Typical Day
- Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
- Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs
- You have at least 1 year of experience in a face to face or over the phone customer service role
- You exhibit stellar organizational skills, multi-tasking skills, and computer skills
- You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
- You know MS Office; you may not be a master but you're on your way
- You have a quality, high speed internet connection at home
- You have a genuine positive, outgoing, team spirited, one-for-all personality
- You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
- You can work a schedule between the hours of M-F 8:00 AM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
Our team is truly a family unit, we like each other...a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!
At Parts Town Canada, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The wage range for this role is $20.51 to $31.86 per hour which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, vision insurance, RSP with match, employee assistance programs, paid time off, paid personal emergency leave, paid holidays, paid parental leave, and professional development opportunities.
Parts Town is an equal opportunity employer committed to creating an inclusive, accessible, and welcoming workplace where everyone can thrive. We celebrate diversity and are committed to fostering a culture of respect, belonging, and equal opportunity.
Accommodation is available upon request throughout the recruitment, selection, and employment process. If you require a reasonable accommodation, please let us know and we will work with you to meet your needs.
Salary: $20.51 - $31.86 per hour
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