Connexion Inscription gratuite
Postuler

Publié le mois dernier

Customer Success Manager

@ Trellis

Toutes ses offres

Ottawa, Ontario

Sur placeTemps plein2+ ans d’expérience
Postuler
SIGNAUX

En bref

Trellis is hiring a Customer Success Manager to own a portfolio of eCommerce clients through onboarding, engagement and renewals. The role analyzes Amazon Ads performance, leads business reviews, and advises clients on advertising strategy. The posting describes an office-based role in Ottawa.

Responsabilités :

  • Manage a portfolio of clients through onboarding, engagement and renewals
  • Analyze Amazon Ads and other channel performance and lead business reviews
  • Advise clients on Amazon advertising strategy and the Trellis platform
  • Identify churn risks and account expansion opportunities
  • Bring client feedback and feature requests to product discussions

Résumé des exigences :

  • 2+ years in customer success or account management, or 2+ years in Amazon Ads management
  • Working knowledge of Amazon Ads (Sponsored Products, Brands, Display)
  • Ability to interpret performance data and explain it to clients
  • Strong Excel skills
  • Excellent written and verbal communication

Outils et compétences

Amazon AdsExcelSeller CentralVendor CentralWalmart Connect
Source et dates

Site carrière / système de candidatures · bamboohr

Date publiée par l’employeur
2026-10-06
Première détection par notre source
2026-11-09
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Avantages mentionnésActions ou participation

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy4
Description

About Trellis

Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces including Amazon, Walmart, and Shopify.

The Role

We are looking for a Customer Success Manager with strong Amazon Ads experience to own relationships with a portfolio of clients. You will be their main point of contact and trusted advisor. You'll make sure they get full value from the Trellis platform and hit their growth goals on Amazon. You will work closely with clients, our Amazon Ads specialists, and product stakeholders to drive performance, satisfaction, and retention.

Key Responsibilities

  • Client Ownership: Manage a portfolio of clients through onboarding, ongoing engagement, and renewals. Build strong, long-term relationships.
  • Performance Reviews: Analyze client performance on Amazon Ads and other channels. Lead regular business reviews and weekly recaps that tie results to client goals.
  • Strategic Guidance: Advise clients on Amazon advertising strategy and on using the Trellis platform to meet their business objectives.
  • Retention & Growth: Identify risks to client satisfaction early. Spot opportunities to expand accounts.
  • Cross-Team Collaboration: Partner with Amazon Ads specialists, sales, and product teams so client needs are understood and met.
  • Voice of the Customer: Bring client feedback, pain points, and feature requests to product discussions, backed by data.
  • Industry Knowledge: Stay current on Amazon Ads features and eCommerce trends, and share relevant insights with clients.

Required Qualifications

  • 2+ years in a customer success or account management role, ideally in SaaS, ad-tech, or an agency. Or 2+ years in Amazon Ads management.
  • Solid working knowledge of Amazon Ads (Sponsored Products, Sponsored Brands, Sponsored Display).
  • Ability to interpret performance data and explain it clearly to clients.
  • Excellent written and verbal communication and relationship-building skills.
  • Strong Excel skills.
  • Strong attention to detail and organization.

Nice to Have

  • Experience with Seller Central or Vendor Central.
  • Experience with Walmart Connect.
  • Amazon Ads certifications.

Why Join Us?

You'll be the link between our clients and our platform, helping brands grow in a competitive eCommerce landscape. You'll join a dynamic, customer-centric team in our Ottawa office.

Benefits of Working at Trellis

  • Opportunity to join a rapidly growing technology start-up based in Canada
  • Competitive stock option plan
  • Comprehensive healthcare benefits
  • Annual holiday shutdowns

Emplois semblables

  • Senior Customer Success Manager

    Toronto, ON
    Sur placeTemps plein

    Emburse

    5+ ansEmburse needs candidates with 5+ years in customer success or account management, ideally in B2B SaaS. They should have a record of hitting renewal or upsell goals, strong negotiation and product demo skills, and experience with Salesforce and Zendesk.

    Salesforce, Zendesk, Excel, PowerPoint, Google Workspace, Zoom

  • Customer Success Manager (Premier Services)

    Toronto, ON

    AppDirect: AppDirect is a San Francisco-based B2B subscription commerce platform company that brings together technology providers, advisors, and businesses to…

    4+ ansCandidates need 4+ years in customer success, partnerships or client-facing SaaS roles, with a record of building or improving processes. Strong data analysis, executive communication and familiarity with the partner ecosystem (affiliate, referral, reseller, co-sell) are required.

  • Customer Success Manager

    Toronto, ON
    TélétravailTemps plein

    Portside, Inc.: Portside is a fast-growing software company providing an operating system for business aviation.

    5+ ansCandidates need 5+ years in a customer-facing SaaS role, including a tech-enabled Customer Success model managing mid-market accounts. Strong analytical, escalation-handling and group-training skills are required, plus a bachelor's degree or equivalent experience.

    Knowledge base, Webinar platform

  • Customer Success Manager

    Ottawa, ON
    97k–120k $/anTélétravailTemps plein

    Solink

    4+ ansSolink needs candidates with 4+ years managing customer accounts in SaaS, strong written and verbal communication, and a consultative approach to customer outcomes. Comfort with data, prioritization and learning new technical platforms quickly is also required.

    Customer success platform

  • Senior Customer Success Manager

    Vancouver, BC +1
    100k–130k $/anHybrideTemps plein

    Trulioo

    5+ ansCandidates need a post-secondary education, 5+ years of B2B software customer success or similar tech experience, and a record of selling complex SaaS and managing multi-million-dollar accounts. Strong presentation skills, data analysis and fluency with CRM and AI tools are also expected.

    Salesforce, Excel, BI tools, CRM, Ticketing tools, Product management tools

  • Customer Success Manager, Scaled Accounts

    Toronto, ON
    70k–85k $/anHybrideTemps plein

    Tali AI

    Tali AI needs candidates who have owned B2B renewals or retention, including difficult at-risk conversations. They should have built automation that others rely on, turn CRM and usage data into clear decisions, and write clearly enough for others to follow their playbooks.

    HubSpot, BigQuery, CRM

  • Customer Success Manager - Enterprise

    Toronto, ON
    80k–95k $/anTélétravailTemps plein

    Caribou

    5+ ansCandidates need 5+ years of professional experience, including at least 2 years working with customers or managing relationships. Strong written and verbal communication, attention to detail, and the ability to work without a playbook are essential.

    Client relationship management, Data analysis, Attention to detail, Teaching

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.