Première détection par notre source: le mois dernier
Customer Success Team Lead
@ Guesty
Télétravail au Canada
En bref
Guesty, a hospitality technology platform, is hiring a Customer Success Team Lead to manage and develop its SMB segment in the Americas. The role leads a global team of 6-8 CSMs covering 1000+ clients, driving retention, upsells and account growth.
Responsabilités :
- Lead and mentor a global team of 6-8 CSMs
- Conduct performance reviews and ongoing feedback
- Analyze customer data to find process and growth opportunities
- Report team and portfolio health to senior leadership
- Manage high-level escalations and key accounts
Résumé des exigences :
- 5+ years managing CSMs in B2B SaaS
- Track record closing upsells on high account volumes
- Excellent communication and cross-cultural skills
- Handle complex situations and de-escalations
- Proficiency in CRM and BI tools, Salesforce preferred
Outils et compétences
Source et dates
Site carrière / système de candidatures · comeet
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Service à la clientèle |
| Expérience en gestion | 5 an(s) et plus |
| Gestion d’équipe | Oui |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Guesty
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
The engine inside more properties, more platforms, and more bookings worldwide.
Description complète de l’entreprise
Guesty is the AI platform for short-term rentals where a coordinated system of AI agents works across revenue, guest communication, operations, and finance, so property managers and hosts can grow without growing complexity. Trained on over a decade of real STR operations data, Guesty's agents don't just suggest actions, they carry them out, with you in control. With the largest R&D team in the industry, Guesty is the engine inside 500,000+ properties across 100+ countries, integrated with every major OTA including Airbnb, Vrbo, Booking.com, Expedia, Tripadvisor, Hopper, Google Travel, and Homes & Villas by Marriott. Engineered for global operators, the platform operates under rigorous data governance requirements, providing the industry's most trusted, compliance-certified infrastructure. Backed by $410 million in funding from KKR, Apax Digital Fund, Inovia Capital, DFO Management, Sixth Street Growth, Viola Growth, and Flashpoint, Guesty’s global team is pioneering the agentic era of hospitality, building what comes after tools.
- Abonnés LinkedIn
- 112 683
- Personnes associées sur LinkedIn
- 819
- Bureaux déclarés
- Covina, California 91723, US
- Catégories d’activité
- Information Technology
- Rental Property
- Hospitality
- Consulting
- Software
- Marketing
- Property Insurance
- Vacation Rental
- PropTech
- Rental
- Property Management
- Advertising
- Autres noms enregistrés
- Guesty
- Spécialités
- Airbnb property management software
- property management software
- vacation rental management software
- channel management
- and hospitality technology
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 410 600 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Guesty is the AI platform for short-term rentals where a coordinated system of AI agents works across revenue, guest communication, operations, and finance, so property managers and hosts can grow without growing complexity. Trained on over a decade of real STR operations data, Guesty's agents don't just suggest actions, they carry them out, with you in control. With the largest R&D team in the industry, Guesty is…
| Champ | Valeur |
|---|---|
| Secteur | Technology, Information and Internet |
| Taille | 501-1,000 employees |
| Siège social | Covina, California |
| Type d’organisation | Privately Held |
| Fondée en | 2013 |
| Spécialités | Airbnb property management softwareproperty management softwarevacation rental management softwarechannel managementand hospitality technology |
| Offres sur Jobsy | 7 |
| Voir la page |
Description
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
If you're passionate about Customer Success, have a talent for developing high-performing teams, and thrive in a dynamic global environment, we want to hear from you. Join us in ensuring success for our SMB customers and driving strategic growth for Guesty.
Responsibilities
We are looking for a Customer Success Team Lead to manage and develop our SMB segment in the Americas. The Team Lead will lead a global team of 6-8 CSMs responsible for 1000+ clients across the region, and be responsible for driving customer retention, upsells and overall account growth. This role will also support the Director in building scalable processes for the team, digitalising the customer journey, and coaching the CSMs on driving strategic conversations with clients.
Key responsibilities:
- Lead and mentor a team of global CSMs, ensuring they meet and exceed performance targets
- Conduct regular performance reviews and provide ongoing feedback to the team members
- Analyze customer data and trends to identify opportunities for process improvement and strategic initiatives
- Report on team performance and portfolio health to senior leadership
- Manage high-level customer escalations and maintain strong relationships with key accounts
- Work cross-functionally with other teams (Operations, Sales, Onboarding) to resolve blockers for your team
- Continuously raise the bar on the Customer Success team with high quality work, proactive improvement suggestions and a high level of internal collaboration
Requirements
Qualifications:
- Proven track record of managing 5+ CSMs in the B2B SaaS environment, ideally in an international environment
- Proven track record of successfully closing upsells and managing high amount of accounts in a B2B Saas environment
- Excellent communication and interpersonal skills, strategic thinking with the ability to align customer success strategies with business goals effectively across cultures and time zones
- Demonstrated ability to handle complex customer situations and de-escalations
- Proficiency in CRM systems, Customer Success tools and BI tools (Salesforce strongly preferred)
- Familiarity with the SMB market and its unique challenges (preferred)
- Experience in the short-term rental industry is a huge advantage
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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