Customer Support Administrator

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Facilities Management is responsible for the planning, development, construction, operation, maintenance, and stewardship of all the buildings, infrastructure, sites, and services within the Ivey community. We work closely with campus partners to coordinate new construction and renovation projects as well as to complete maintenance and service requests.

Responsibilities

The Customer Support Administrator is responsible for the efficient and effective operation of the mailroom and its services at the Richard Ivey School of Business. The Facilities Assistant will coordinate, receive and distribute courier packages and deliveries for all departments within the school, maintain database information and answer or redirect in-person, phone and email inquiries as appropriate. The Facilities Assistant will coordinate supplies and inventory for the mailroom as well as facilitate any related special requests from faculty or staff. The Facilities Assistant will assist in supporting the Facilities team to maintain the smooth and effective operations of the school including the coordination of parking requests, booking space requests, dispatching campus services and placing work orders for facilities and building maintenance concerns. The Facilities Assistant will also provide back up support in peak periods to maintain high quality services to the Ivey

Qualifications

Education:
- 2 year community college diploma in Business Management/Administration

Experience:
- 2 years providing customer service in an academic service-oriented environment

Skills, Abilities & Expertise:
- Ability to lift up to 40 lbs using proper ergonomic procedures
- Basic proficiency required in Microsoft Office (Word, Excel, Outlook) and with databases programs, with the ability to learn new applications
- Familiarity with software applications used by Western an asset – e.g. e-mail, calendars, Mustang Market, Salesforce, Avantis
- Strong attention to detail to ensure accuracy when reserving and communicating confirmation of facility bookings, with the ability to multi-task, meet deadlines and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands in a fast-paced department and working in an open concept environment with frequent interruptions
- Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, work independently, follow through on work assignments with minimal supervision, and knowing when to escalate issues to supervisor
- Ability to apply active listening to hear and understand the complete message being communicated
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to demonstrate patience and focus to complete detailed administrative tasks
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Ability to work independently and effectively as a member of the team to achieve departmental goals
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to apply creativity and resourcefulness to daily work
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Familiarity with Western policies and procedures and Ivey programs is preferred

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy, to be filled internally. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.