Publié il y a 2 mois
Customer Support Agent with English and Chinese
@ Amber Studio
Montréal, Québec
En bref
Amber Studio is hiring a contract Player Support agent to help players of a live game with account settings, gameplay, purchases and basic troubleshooting. The role requires fluent English and Chinese (Traditional and Simplified) and at least one year of customer service or contact centre experience.
Responsabilités :
- Provide support and answer inquiries for live players
- Gather player data and offer personalized solutions
- Stay updated on game, feature and procedural changes
- Monitor backlog and report negative trends
- Maintain healthy daily, weekly and monthly KPI results
Résumé des exigences :
- Native or high-level fluency in Traditional and Simplified Chinese
- High-level fluency in English
- At least 1 year of customer service or player support experience
- Hands-on contact centre tool experience
- Video games knowledge
Outils et compétences
Source et dates
Site carrière / système de candidatures · jobvite
- Date publiée par l’employeur
- 2026-09-17
- Première détection par notre source
- 2026-10-12
- Mise à jour du dossier source
- 2026-10-12
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, Mandarin, Cantonese |
| Avantages mentionnés | Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Amber Studio
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Global game development expertise. The right teams for every project.
Description complète de l’entreprise
Amber is a global game development company and network of specialized studios helping publishers and developers solve complex production, technology, and creative challenges across the entire game development lifecycle. Founded as an external development studio, Amber has evolved into a trusted long-term development partner, bringing together deep multidisciplinary expertise with the flexibility to assemble the right teams for every project. The company collaborates on some of the industry’s flagship brands and titles, such as Tetris, Pac-Man, Monument Valley, Sky, and Squid Game, while continuing to invest in emerging technologies, original IP, and talent development. Built on the belief that the future of game development belongs to adaptive companies, Amber helps partners navigate an evolving industry through innovation, collaboration, and long-term thinking. For more information, visit www.amberstudio.com.
- Abonnés LinkedIn
- 31 598
- Personnes associées sur LinkedIn
- 1 171
- Bureaux déclarés
- Charles de Gaulle Plaza 15, 10th & 11th Floor, Bucharest, Sector 1 011857, RO
- 1900 S Norfolk St, San Mateo, California 94403, US
- 1730 E Holly Ave, El Segundo, CA 90245, US
- Calle Independencia 55, Guadalajara, Jalisco 44100, MX
- 3A Teatrului, Ground Floor, Botosani, 717113, RO
- 204-3901 Rue Bannantyne, Montreal, Quebec, CA
- Capital House 9th Avenue 25th Floor, Manila, Metro Manila, PH
- Dorohozhytska Street 3, Shevchenkivskyi district, Kyiv, UA
- 12F Dunhua N Rd No 8, Taipei, TW
- Calle 10 #42, Medellin, Antioquia, CO
- Catégories d’activité
- Video Games
- Information Technology
- Apps
- Software
- PC Games
- Mobile
- Online Games
- Console Games
- iOS
- Video Game Publishing
- Media and communication
- Autres noms enregistrés
- Amber Studio
- Amber
- Spécialités
- Game Development
- Co-Development
- Live Operations
- Custom Engineering
- Innovation Agency
- and Development Services
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 20 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Amber is a global game development company and network of specialized studios helping publishers and developers solve complex production, technology, and creative challenges across the entire game development lifecycle. Founded as an external development studio, Amber has evolved into a trusted long-term development partner, bringing together deep multidisciplinary expertise with the flexibility to assemble the…
| Champ | Valeur |
|---|---|
| Secteur | Computer Games |
| Taille | 1,001-5,000 employees |
| Siège social | Bucharest, Sector 1 |
| Type d’organisation | Privately Held |
| Fondée en | 2013 |
| Spécialités | Game DevelopmentCo-DevelopmentLive OperationsCustom EngineeringInnovation Agencyand Development Services |
| Offres sur Jobsy | 16 |
| Voir la page |
About us:
At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.
About the role:
As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.
Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.
First and foremost, one of our core values is Culture, and this is reflected in our daily activities.
We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us. We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.
The Quest:
- Provide support and answer inquiries for Live Players.
- Gather relevant data from the players, understand the root cause, and offer personalized solutions.
- Constantly keeping yourself updated in terms of game/features/design/procedural changes.
- Be in tune with the project’s productivity and quality targets.
- Carefully check the backlog and report negative trends as soon as possible.
- Maintain healthy KPI results on a daily/weekly/monthly basis.
The Skills:
- High level or native level of fluency in written and spoken Traditional and Simplified Chinese.
- High level of fluency in written and spoken English.
- Excellent written and verbal communication skills.
- At least 1 year of working experience in customer service, player support, or contact center.
- Hands-on experience with contact center processes, tools, and multilingual support.
- Innovative and passionate about delivering the best user experiences possible.
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
- Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
- Video games knowledge.
- Technical support experience in a customer-focused role is preferred, but not essential.
Tools:
- Helpshift
- Zendesk
- Slack / Zoom
- MS Office Suite
Nice to have:
- iOS/Android/Switch/PlayStation/PC experience.
- Ability to work in a multicultural environment.
- Game support knowledge.
The Reward
- A fun and dynamic industry where you can make a difference.
- Professional and friendly work environment.
- An attractive salary package.
- Awesome and talented colleagues.
- Support from all your teammates.
- Access to training and learning programs.
Journal
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