Customer Support and Data Entry Specialist

Are you a detail-oriented professional who thrives in a dynamic team environment? Join a growing team in Winnipeg dedicated to supporting essential community initiatives and non-profit organizations. In this dual-function role, you will be the engine behind daily operations—ensuring critical donor data is accurately processed and providing exceptional customer support.

This is a high-impact position where your focus, diligence, and empathy directly contribute to the mission of non-profit and charitable groups across Canada. If you take pride in precision, enjoy resolving client inquiries, and want a versatile role combining administrative tasks with customer care, this opportunity is for you.

Title: Customer Service & Data Entry Agent
Contract Type: Permanent / Contract-to-Hire with extension or permanent conversion potential depending on volume

Start Date / Duration: ASAP through mid-January (possibility of extension)
Training: Full on-site orientation provided

Location / Workplace Model: On-site, Winnipeg, MB

Schedule: Full-time, Monday to Friday between 7:30 a.m. and 5:00 p.m. CT (occasional weekend availability during peak times)

Pay / Salary: $17.00 per hour

Advantages

Major Canadian institutions frequently use agencies as their exclusive point of entry—a contract is often the premier "test drive" leading to a permanent position.

Working through Randstad provides:
Weekly automated direct deposit
4% accrued vacation pay
Access to competitive optional health and dental benefit plans

Responsibilities
Maintain and update customer database records with high precision to ensure operational efficiency.

Sort, collate, time-stamp, and weigh incoming and outgoing physical mail to process accurate postage.

Process mail operations using automated equipment including letter slicers, inserters, scanning devices, and postage meters.

Support donors and clients over the phone and via email regarding donations, account changes, credit declined follow-ups, and service inquiries.

Conduct post-interaction follow-ups including thank-you communications to ensure strong donor relations.

Prepare source documentation, process client imports and exports, and execute financial batch deposits.

Address missing customer information directly with clients to maintain complete administrative records.

Assist customers with change-of-address requests and mail hold administrative forms.

Qualifications
Strong typing skills with a preference for touch-typing proficiency and fast, accurate data entry.

Excellent command of oral and written English to handle phone calls, emails, and donor communications effectively.

Strong organizational skills and high attention to detail while working under deadline pressure.

Solid general computer literacy and familiarity with digital filing systems.

Experience operating mailroom machinery or postage meters is considered an asset.

Ability to handle sensitive calls regarding donations, services, and doctrine for non-profit and religious organizations with professionalism and empathy.

Summary
The ideal candidate is a reliable, detail-focused multitasker who blends accurate administrative processing with clear, polite phone and email customer service. They bring strong typing skills, a dependable work ethic, and the adaptability to handle varying daily workloads in an on-site office environment.

Ready to put your administrative and customer service skills to work with a great team in Winnipeg? Apply today to fast-track your application!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.