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Customer Support Specialist - Clean Energy

@ GuruLink

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Montréal, Québec

Temps plein1+ ans d’expérience
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En bref

GuruLink is hiring a full-time Customer Support Specialist in Montréal for its clean-energy technology business serving the residential energy market. The role handles phone, email and chat support, first-line troubleshooting, and escalation to technical and field teams. The posting states an on-site/hybrid arrangement and lists 1+ year of front-line support experience, with bilingual French/English as a nice-to-have.

Responsabilités :

  • Répondre aux clients par téléphone, courriel et clavardage
  • Diagnostiquer et dépanner les problèmes de produits résidentiels
  • Escalader les problèmes complexes aux équipes techniques ou terrain
  • Documenter les interactions dans le CRM et la base de connaissances

Résumé des exigences :

  • Un an ou plus d'expérience en soutien clientèle de première ligne
  • Connaissances de base en énergie résidentielle et électricité
  • Excellentes communications écrites et verbales
  • Maîtrise des logiciels de helpdesk et de Microsoft Office

Outils et compétences

Microsoft OfficeCRMHelp desk softwareKnowledge base
Source et dates

Type de source non vérifié · jsonld

Date publiée par l’employeur
2026-09-30
Première détection par notre source
2026-10-27
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Description

Location: Montreal, Quebec

Location: Montréal, QC — On-site/Hybrid
Type: Full-time

We’re working with a fast-growing clean-energy technology company developing innovative products for the residential energy market. They’re looking for a Customer Support Specialist to join their team in Montréal.

You’ll be the first point of contact for customers, helping answer questions, troubleshoot product or configuration issues, and guide users through product features and functionality. You’ll resolve first-line technical issues directly and coordinate with technical or field teams when more advanced support is required, while owning the customer experience through resolution.

What You’ll Do
- Support customers by phone, email and live chat.
- Diagnose basic product, configuration and residential-energy issues.
- Provide first-line troubleshooting and escalate more complex issues to technical or field support.
- Help customers understand and manage their products and services.
- Meet established customer-support response times and service levels.
- Document customer interactions, technical issues and resolutions in the CRM and knowledge base.
- Proactively address customer concerns and complaints.
- Gather customer feedback and share recurring issues with internal teams.
- Work closely with Sales, Field Operations, Product and Engineering to deliver an excellent customer experience.

Must Have Skills:

What We’re Looking For
- 1+ year of front-line customer support or customer success experience (we have multiple headcount at various seniority levels).
- Basic knowledge of residential energy and electrical concepts.
- Excellent written and verbal communication skills.
- Strong active listening, customer-service and problem-solving skills.
- Comfortable troubleshooting with customers and escalating issues when necessary.
- Able to manage multiple systems and customer interactions simultaneously.
- Familiarity with help desk software and Microsoft Office.
- Self-motivated, professional and comfortable working with minimal supervision.

Nice to Have Skills:

Nice to Have
- Bilingual French/English.
- Experience or knowledge of residential energy, solar, battery storage, EV charging or electrical systems.
- Experience supporting technical products or services.
- Familiarity with help desk/ticketing software.
- Experience working with CRM and knowledge-base tools.
- Experience providing high-touch/white-glove support for premium products or services.

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