Data Services Specialist – Weekend Shift

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are looking for a tech-savvy, detail-oriented individual to join our Data Services department as a Data Services Specialist. As a Data Services Specialist, you will lead and support customer-facing projects and requests, and facilitate data management and tasks that promote the daily processes and business operations of the Data Services team and our clients.

The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses professional business acumen.

The role may require you to work on statutory holidays. Additionally, we are looking for someone who is able and willing to work on the weekends in lieu of weekdays (example: Sunday - Thursday).

Your responsibilities:

• Provide customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and troubleshooting with customers on service issues
• Perform Customer Relationship Management (CRM) data entry, reporting, records maintenance, and customer request tracking and processing
• Present solutions for our customers’ needs based on Global Relay’s policies, procedures and technologies
• Organize, analyze and validate processing reports and manifests
• Create and update spreadsheets, documents and templates
• Demonstrate ability to communicate effectively with both technical and non-technical individuals
• Research and document technical information on an ad-hoc basis
• Ability to meet strict deadlines and work under pressure

About you:

• Post-secondary diploma/certificate, or relevant work experience
• Technical/desktop troubleshooting skills, and computer proficiency required
• Understands importance of quality control, information integrity, completeness and accuracy of data
• Ability to write and speak English fluently, and possess excellent interpersonal and communication skills
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
• Exceptional time-management, organizational, and prioritizing skills with great attention to detail
• Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
• Ability and maturity to exercise tact and discretion, and be entrusted with confidential information
• Good judgment to proactively and independently solve problems and make sound decisions
• Goal oriented self-starter who can work independently and reliably with minimal supervision
• Demonstrates technical aptitude and an appetite for continuous learning
• Comfortable working under pressure in a fast-paced environment

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$45,000—$60,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.