Première détection par notre source: il y a 1 heure
Dealership Retail Experience Strategist [AQ-24942]
@ Aquent
Canada
En bref
Aquent is hiring a contract Dealership Retail Experience Strategist for a leading automotive brand to improve sales and service customer experience across a retail network. The role involves in-store consultancy, omni-channel guidance, mystery shops and regular travel of up to 75% to assigned dealerships.
Responsabilités :
- Provide in-store consultancy to improve sales and service experience
- Guide omni-channel customer interactions across the journey
- Conduct mystery shops and post-shop action planning with retail partners
- Handle escalated customer cases with internal stakeholders
- Travel up to 75% to assigned retail locations
Résumé des exigences :
- Bachelor's degree or equivalent work experience
- 2+ years in sales or service experience improvement, ideally automotive
- Strong analytical and data-driven problem-solving skills
- Excellent presentation and relationship-building skills
- Proficiency in Microsoft Office
- Flexibility for regular travel up to 75%
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Développement des affaires |
| Expérience | 2 an(s) et plus |
| Déplacements | route : fréquents |
| Milieu de travail | Chez les clients, Magasin, Véhicule |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
| Formation | Baccalauréat (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Aquent
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
We help guide businesses toward the talent, technology, and services they need to create a better future of work.
Description complète de l’entreprise
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we’re making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record, and Aquent Gymnasium. Based in the U.S. with locations in Australia, Canada, France, Germany, Japan, Netherlands, and the U.K., we are positioned to deliver the solutions you need to unlock your global potential. Learn more at aquent.com.
- Abonnés LinkedIn
- 920 250
- Personnes associées sur LinkedIn
- 3 914
- Bureaux déclarés
- 501 Boylston St, Third Floor, Boston, MA 02116, US
- 10F, Benetton Shinsaibashi Bldg., 4-2-11 Minami-semba, Chuo-ku, Osaka, 542-0081, JP
- Suite 11.02, Level 11, 1 Castlereagh Street, Sydney, NSW 2000, AU
- 149 5th Ave, New York, NY 10010, US
- 527 S Marquette Ave, Minneapolis, MN 55402, US
- 1109 N 36th St, Seattle, WA 98103, US
- 6310 Greenwich Dr, San Diego, CA 92122, US
- 550 Kearny St, San Francisco, CA 94108, US
- 5401 S Kirkman Rd, Orlando, FL 32819, US
- 5670 Wilshire Blvd, Los Angeles, CA 90036, US
- 823 Congress Ave, Austin, TX 78701, US
- 77 Bloor St W, Toronto, ON M5S 1M2, CA
- 817 Peachtree St NE, Atlanta, GA 30308, US
- 14643 Dallas Pkwy, Dallas, TX 75254, US
- 1455 West Loop S, Houston, TX 77027, US
- 7231 Forest Ave, Richmond, VA 23226, US
- 11611 N Meridian St, Carmel, IN 46032, US
- 1025 Connecticut Ave NW, Washington, DC 20036, US
- 100 S Murphy Ave, Sunnyvale, CA 94086, US
- Level 13, 460 Bourke Street, Melbourne, VIC 3000, AU
- Tokyo, JP
- London, GB
- Berlin, DE
- Amsterdam, NL
- Paris, FR
- Autres noms enregistrés
- Aquent LLC
- Aquent HR International
- Aquent
- Spécialités
- Employer of Record Services
- Digital Marketing
- Graphic Design
- Freelance Recruitment
- Extended Workforce Services
- Marketing Talent
- Creative Talent
- Marketing Staffing
- Creative Staffing
- Web Development
- Staffing
- Web Development Staffing
- UX Staffing
- Professional Development
- Content Marketing
- Creative Studio
- UI Staffing
- UI
- UX
- Web Development Staffing
- and Project Management Cloud Solution
- Le profil indique une agence de recrutement
- Oui
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we’re making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 10,001+ employees |
| Siège social | Boston, MA |
| Type d’organisation | Privately Held |
| Spécialités | Employer of Record ServicesDigital MarketingGraphic DesignFreelance RecruitmentExtended Workforce ServicesMarketing TalentCreative TalentMarketing StaffingCreative StaffingWeb Development |
| Offres sur Jobsy | 21 |
| Voir la page |
Are you ready to redefine what a premium customer experience means in the automotive world? This pivotal role offers you the chance to be at the forefront of innovation, shaping how customers engage with a leading brand and ensuring every touchpoint reflects unparalleled quality and seamless service. You will be instrumental in guiding retail partners to achieve new heights in customer satisfaction and business performance, directly influencing the brand’s reputation and success. This is your opportunity to make a tangible, lasting impact, transforming customer interactions and driving operational excellence across a dynamic retail network, ensuring every customer encounter is exceptional and memorable.
What You’ll Do
- Provide in-store consultancy to enhance both sales and service customer experience, identifying operational gaps and implementing actionable solutions to improve customer satisfaction and business outcomes while adhering to established sales and service processes.
- Offer expert guidance on omni-channel customer interactions to ensure a premium customer experience across the entire customer journey.
- Collaborate with internal teams, including Business Development, Digital, Marketing, and Sales and Service Operations, to align retail customer journeys with the brand’s customer experience strategy.
- Support retail partners with implementing new retail strategies based on customer-centric models, ensuring that sales and service teams are aligned with modernized processes.
- Conduct regular touchpoints with retail and field teams to provide ongoing support and address any performance gaps, facilitate change management, and ensure continuous improvement, while prioritizing activities and outcomes that drive higher ROI.
- Take a lead in handling escalated customer cases through resolution in collaboration with internal stakeholders and retail partners.
- Utilize various tools to document observations, analysis, and action plans, while providing regular updates to the field team and internal stakeholders.
- Execute mystery shop activities, post shop assessments, and action planning with retail partners.
- Travel regularly (up to 75%) to assigned retail locations and manage time accordingly based on support needs and performance metrics.
- Prioritize according to greatest need and highest opportunity to drive ROI.
- Bachelor’s degree or equivalent work experience.
- 2+ years of experience in sales or service experience improvement, ideally within the automotive industry.
- Excellent relationship-building, communication, and consultative skills.
- Strong analytical skills, with the ability to assess performance data and implement effective, data-driven solutions.
- Strong presentation skills – capable of communicating effortlessly with internal and external stakeholders.
- Proficiency in Microsoft Office.
- Flexibility for regular travel (up to 75%) to assigned retail locations within your designated territory.
- Ability to thrive in a fast-paced environment.
- A proven track record of seamlessly making and maintaining strong client relationships.
- A curious mindset, always asking “why.”
- Execution and performance oriented – driven to achieve results.
- Strong attention to detail.
- Commitment to excellence.
- A take ownership attitude with an inherent sense of urgency.
- Experience in the retail process and sales and service digital platforms.
Journal
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