Deli Clerk - Brandon Food Store

Key Responsibilities:

• Provide exceptional customer service; assist customers with product selection, special orders, product knowledge, and inquiries; collaborate respectfully with Team Members to support a positive work environment and deliver a World Class Customer Experience.
• Prepare, slice, package, wrap, label, and price deli products including sandwiches, meats, cheeses, salads, hot foods, and ready-to-eat items while ensuring quality, freshness, and consistency standards are maintained.
• Merchandise deli products, stock and rotate inventory using first-in, first-out procedures; ensure products are properly faced, priced, signed, and presented according to Brand Standards.
• Maintain cleanliness of deli display cases, preparation areas, equipment, workstations, and storage areas; dispose of waste appropriately and follow sanitation schedules.
• Adhere to food safety, WHMIS, occupational health and safety, asset protection, and security procedures; monitor product freshness, product temperatures, and food handling practices to ensure compliance with all regulations.
• Assist with receiving, inspecting, storing, and rotating inventory; monitor stock levels and communicate inventory shortages or quality concerns to the Deli Manager.
• Operate cash registers, scales, and point-of-sale systems as required; process customer transactions accurately and efficiently.
• Support department operations through inventory counts, markdowns, shrink and spoilage control, and other duties assigned by the Deli Manager.

Education and Experience:

• Completion of high school is preferred.
• Previous customer service, retail, grocery, or food service experience is considered an asset.
• Experience handling food products or working in a customer-facing environment is preferred.
• Ability to work independently and as part of a team.
• Effective verbal and written communication skills.
• Food Safe Certification is considered an asset.
• Prior WHMIS training is an asset.
• Commitment to ongoing learning and development within the retail and food industry.
• Knowledge of food safety and sanitation practices is considered an asset.
• Retail deli environment requiring prolonged standing, walking, bending, lifting, carrying, and repetitive movements.
• Regular exposure to refrigerated environments, hot food preparation areas, and food service equipment.
• May be required to lift and carry items up to 20 kg. Requires use of all senses and adherence to food safety and workplace safety standards.

Competencies:

• Customer Focus: Provides exceptional customer service and builds positive customer relationships.
• Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to diverse audiences.
• Collaborates: Works effectively with Team Members and contributes to shared goals and operational success.
• Values Differences: Demonstrates respect for diverse backgrounds, perspectives, and experiences.
• Drives Results: Completes assigned tasks efficiently, meets deadlines, maintains quality standards, and contributes to department success.
• Attention to Detail: Demonstrates accuracy in food preparation, labeling, pricing, and inventory management.
• Food Safety Awareness: Consistently follows food handling, sanitation, and workplace safety procedures.

What We Offer:

• A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
• Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
• Professional Development: We encourage our Team Members to take advantage of learning opportunities, grow and develop, and foster a culture of teamwork and innovation.
• Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), and a Team Member Fitness Rebate of up to $100 per year towards health and fitness purchases.

About Us

Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.

We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.