Department Manager, Tim Hortons

The Tim Horton’s Northern/NorthMart Manager position manages all aspects of the restaurant's operation in order to ensure that Northern/NorthMart & Tim Horton’s standards involving people, products, cleanliness, and an exceptional guest experience are fulfilled. The Manager is also accountable for sustaining, directing, and increasing sales growth and profit levels.

More than just a retail job.
Start your next adventure.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart offers rewarding experiences and unique opportunities for growth.

• Competitive salaries
• Comprehensive benefits package
• Allowances for both food and accommodation
• Paid training

Your Responsibilities
Provide excellent customer service by delivering on the Value Offer.

• Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
• Deal with customer complaints and requests quickly and effectively
• Address and respond to all customer inquiries
• Schedule department staff to maximize customer service and fulfill business needs
• Ensure an enjoyable shopping experience for customers

Manage the Food Services Department to maximize sales and profits.

• assists the Store Manager in building the department's “bench strength” by identifying and developing high-potential employees for progression to the next level
• Communicates with all shifts on day-to-day operations and critical areas of focus
• Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure employee and guest safety
• Financial management: assists the Store Manager in planning and working to budgets, maximizing profits, and achieving sales and transaction targets including control of Food/Paper/Labor costs in the department
• responsible for daily cash procedures and assists with financial reporting
• Operational management: assists with ordering supplies and overall Kiosk and Bakery maintenance and cleanliness
• Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards.
• Is able to enforce and comply with pre-established Tim Horton’s operating procedures.
• Resolves Guest concerns and turns potentially negative situations into positive ones
• Assists in maximizing team member coverage at all times, performs the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal Guest service levels
• Manages team member schedules to ensure adequate coverage on all shifts
• Understands the importance of supporting the Northern/NorthMart Manager and presents a ‘Unified Front’ to all team members
• Ensure that the Food Services Department is ready for business, stocked and maintained throughout the day
• Promotes Food Service operation throughout the Community.
• Supports local events and initiatives in the Community.
• Develop departmental business plans in order to meet or exceed sales and gross profit goals

Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics) are consistently met.

• Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
• Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
• Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
• Follow merchandise guidelines for all food resets
• Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
• Maintain 52 week files and records

Support, train and develop staff

• Ensure that staff provide outstanding customer service
• Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
• Work with supervisors to recruit, train, lead and develop Food Services Department employees
• Through on-going communication keep staff current with key activities
• Supervise, coach, develop, and evaluate Food Services Department employees as required

Skills and Qualifications
We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

• 1-5 years previous food service supervisory experience.
• Strong customer service skills.
• Robust working knowledge of Excel, Outlook, POS systems, PDT’s and commercial scales
• Strong knowledge of food service operating principles.
• Exceptional analytical, problem solving and decision making skills with a high attention to detail.
• Proven organizational, planning and prioritizing skills.

Working Conditions

• Work in extreme conditions
• Lift 50+ pounds
• Work extended hours
• Will be required to stand for long periods occasionally.
• Use full hand mechanics
• Handle or feel and reach with hands and arms
• Work in remote areas

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.