Deskside Technician I

Stefanini Group is looking fora Deskside Technician Ifor a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248) 386-7399/[email protected] for faster processing. Thank you!

IT Service Specialist position's main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and IT priorities. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

• Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
• Aid in the maintenance of local technology in order to increase reliability, security, interoperability, and efficiency of customer work while reducing costs.
• Understand and effectively discuss services and software provided by IT Service
• Capture feedback and evaluate impact of IT Service offerings
• Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
• Support a variety of operating systems and vital applications
• Assist with hardware and software asset tracking and inventory management
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
• Assist with on-site technical support at special events, including staff meetings and customer meetings, etc.
• Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
• Maintain configurations of all notebook and desktop computer systems according to established requirements
• Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
• Repair video conference and telecommunications systems as needed
• Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
• Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability
• Achieve annual goals and objectives, developed in agreement with IT Service organization and local management
• Assist with general office projects as needed

IT Specialists are:

• Great teammates. They help team members achieve more when they"re around. They are not afraid to pitch in to get a job done and are proactive in helping their colleagues.
• Professional. They can deal with all levels of an organization and provide an extremely professional impression of themselves and the company.
• Organized. They thrive in a highly organized environment where they can build and improve processes
• Service focused. Impressing both our internal and external clients is a priority. Our office IT group flourishes with first rate customer service and good communication skills.
• Hands on. They enjoy picking up tools to make and fix things. Whether it"s digging in to fix a computer or helping to rearrange the office, they are driven to do what is needed.

You're good at:

• Commitment to customer service and needs of the entire user community
• Solid communication skills
• Displays self-starting demeanor, resourcefulness and integrity
• Reliable and harmonious team member; displays consideration and respect for others
• Displays tact, diligence, and the ability to handle stressful situations
• Demonstrates competence and character that encourages trust
• Communicates optimally with the management groups and technical staff
• Able to work independently, exercising outstanding judgment and initiative
• Demonstrates solid ability to identify, analyze and solve problems
• Able to respect all information as personal and confidential
• Focuses on continuous learning to further IT knowledge and career development
• Ability to connect with collaborators and work in a team environment
• Meticulous attention to detail
• Upholds strong time management skills
• Ability to follow established procedures/standards

Your Qualifications:

• Bachelor"s degree preferred
• 2 years experience in an equivalent role
• Experience assessing issues with Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
• Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area
• Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Solid understanding of MS Office products, including Outlook, PowerPoint, Word and Excel
• Excellent customer service skills
• Strong organizational skills
• Ability to multi-task and handle tasks with varying priorities
• Good judgment and problem-solving skills
• Proactive with a commitment to customer satisfaction
• Ability to lift and carry objects, such as equipment and furniture; basic tool use

#LI-MA!

#LI-ONSITE

You're good at:

• Commitment to customer service and needs of the entire user community
• Solid communication skills
• Displays self-starting demeanor, resourcefulness and integrity
• Reliable and harmonious team member; displays consideration and respect for others
• Displays tact, diligence, and the ability to handle stressful situations
• Demonstrates competence and character that encourages trust
• Communicates optimally with the management groups and technical staff
• Able to work independently, exercising outstanding judgment and initiative
• Demonstrates solid ability to identify, analyze and solve problems
• Able to respect all information as personal and confidential
• Focuses on continuous learning to further IT knowledge and career development
• Ability to connect with collaborators and work in a team environment
• Meticulous attention to detail
• Upholds strong time management skills
• Ability to follow established procedures/standards

Your Qualifications:

• Bachelor"s degree preferred
• 2 years experience in an equivalent role
• Experience assessing issues with Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
• Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area
• Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Solid understanding of MS Office products, including Outlook, PowerPoint, Word and Excel
• Excellent customer service skills
• Strong organizational skills
• Ability to multi-task and handle tasks with varying priorities
• Good judgment and problem-solving skills
• Proactive with a commitment to customer satisfaction
• Ability to lift and carry objects, such as equipment and furniture; basic tool use

#LI-MA!

#LI-ONSITE