Publié il y a 4 mois
Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management
@ Astra North Infoteck Inc.
Montréal, Québec
En bref
Astra North Infoteck Inc. is hiring a Desktop Support Specialist to support end users and manage IT service queues using SCCM, Intune and ITIL-based processes. The role covers incident and request fulfilment, device testing, user training and asset documentation, and requires bilingual English and French communication.
Responsabilités :
- Provide technical support for desktops and laptops
- Manage incident resolution and request fulfillment queues
- Test and inspect devices to maintain quality standards
- Train users on new installations
- Maintain documentation and asset records
Résumé des exigences :
- Experience in incident and request management
- Proficiency in SCCM and Intune
- Strong desktop troubleshooting skills
- Bilingual English and French communication
- MCSA and ITIL Foundation preferred
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-07-16
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | TI |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis et certifications | MCSA, ITIL Foundation |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Astra North Infoteck Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 426 |
Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management
Required Skills and Responsibilities
• Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidate's profile.
• Experience in service transition.
• Knowledge of video conference technology for supporting remote users.
• Familiarity with software deployment processes.
• Understanding of compliance and process improvement.
• Proficiency in Microsoft Enterprise Applications, including:
• SCCM
• Intune
• Strong troubleshooting skills to resolve complex desktop issues.
• Bilingual communication skills (English and French).
• Experience in incident and request management.
• Familiarity with asset management processes.
• Provide technical support for all end-user devices, including:
• Desktops
• Laptops
• Manage incident resolution and request fulfillment queues to ensure timely service.
• Conduct testing and inspections of devices to maintain quality standards.
• Provide training to users on new installations.
• Maintain documentation and asset records to ensure compliance with service agreements.
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