Development Assistant

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the 45,000 people who call Rocky View County home.

At Rocky View County we value employee work/life balance. Staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a pension plan, paid sick time, and a hybrid work environment for eligible positions.

Position Summary

Reporting to the Supervisor, Development Support Services, the Development Assistant is a primary point of contact for residents, applicants, contractors, developers and other customers regarding County planning, development and building services.

The position receives documents and coordinates customer inquiries, counter visits, inspection requests and routine applications; provides general information on established requirements and processes; and refers technical, non-routine or decision-making matters to appropriate staff.

Through effective communication, accurate records, timely follow-up and coordination across Development Planning, Building Services and related functions, the position supports consistent service delivery and an improved applicant experience.

Core Accountabilities

Customer Service and Applicant Coordination

• Coordinate and route incoming service requests, complaints and concerns to appropriate staff; documents that require follow-up and escalate matters in accordance with County procedures.
• Provide clear, accurate and customer-focused information on established procedures and published requirements, referring technical, non-routine, interpretive or decision-making matters to appropriate staff.
• Work collaboratively with Development Planning, Building Services, inspections and other municipal functions to support consistent service and information for customers, including those unfamiliar with County processes or experiencing application-related challenges.

Intake, Inspections and Administrative Coordination

• Receive and coordinate building inspection requests by capturing required information, entering requests in applicable systems and routing them to the appropriate inspection staff or Safety Codes Officer.
• Assist customers with online portals and County systems, including account support, application or permit information, status inquiries and submission of information or requests.
• Maintain accurate records of customer contacts, applications, inspection requests, service inquiries, transactions and required follow-up in applicable systems.
• Provide administrative and operational support to Development Support Services, including correspondence, document and electronic-file management, data entry, routine reports, notices and front-counter coverage.
• Process authorized payments, fees, permits and other routine transactions, and communicate routine status updates, outstanding information requirements and next steps to customers in accordance with County procedures.

Service Delivery and Continuous Improvement

• Support established service standards by managing assigned requests and follow-up efficiently, maintaining consistent customer service practices and providing flexible support across Development Support Services as service volumes and priorities change.
• Identify recurring customer inquiries, submission issues, service challenges and process gaps; bring forward customer feedback and opportunities to improve procedures, communication materials, intake processes and applicant navigation.
• Work collaboratively with internal departments and technical staff to support consistent communication, appropriate routing of customer requests and departmental initiatives that improve service delivery, transparency and development approval processes.

General Responsibilities

• Protect personal and confidential information and comply with County policies, procedures, records-management requirements and applicable legislation.
• Work in accordance with the RVC Health and Safety Program and applicable Alberta occupational health and safety legislation.
• Take reasonable care to protect their own health and safety and that of others at or near the workplace.
• Perform other related duties and special projects as assigned.

Position Requirements

A minimum of two (2) years of progressively responsible and diversified experience in a municipal, planning, building, development, administrative or related office environment is required. Specialized training or certification in a Planning, Development, Building, or related field is considered an asset. An equivalent combination of education and experience may be considered.

• Knowledge of municipal government, land-use planning, development approvals, building permit processes, inspections or related regulatory services is an asset.
• Demonstrated customer service experience in a busy public-facing environment, including responding to telephone, email and in-person inquiries with professionalism, tact, patience and empathy.
• Strong verbal and written communication skills, with the ability to listen actively, explain processes clearly and provide accurate, timely information to diverse customers.
• Strong organizational and time-management skills, with the ability to manage competing priorities, frequent interruptions and time-sensitive requests while maintaining accurate records and completing follow-up.
• Demonstrated attention to detail and proficiency in administrative processes, including data entry, recordkeeping, document management and routine transaction processing.
• Proficiency with Microsoft Office and the ability to learn and use municipal databases, permit systems, online portals and customer service tools.
• Ability to follow established procedures, checklists and service standards; exercise sound judgment, maintain confidentiality and recognize when matters require escalation to technical staff or management.
• Ability to work collaboratively with internal departments, applicants, contractors, developers and the public; commitment to continuous learning and improving customer service, applicant navigation and departmental processes.