Diagnostic Imaging Secretary, Part-Time (Temporary) Position 1

DI Secretary

Imaging Services Administration
Kingston Health Sciences Centre (KHSC)
Temporary Part-Time | CUPE | Band C $26.62/hour
Kingston General Hospital, Hotel Dieu Hospital & Breast Imaging Kingston

Be the First Point of Contact in Patient Care

Are you an organized, customer-focused professional who thrives in a fast-paced environment? Join Kingston Health Sciences Centre (KHSC) as a DI Secretary and play a vital role in supporting patient care through exceptional administrative and scheduling services within our Diagnostic Imaging team.

In this rewarding role, you'll help patients navigate their healthcare journey by coordinating appointments, managing medical information, supporting imaging services, and ensuring a positive experience from registration through to appointment completion.

If you enjoy working with people, managing multiple priorities, and making a meaningful difference every day, we'd love to hear from you.

Why Join KHSC?

• Make a direct impact on patient care and experience.
• Join one of Canada's leading academic health sciences centres.
• Work alongside dedicated healthcare professionals in a collaborative environment.
• Develop specialized knowledge in diagnostic imaging and healthcare administration.
• Gain experience with advanced healthcare information systems and processes.
• Be part of an organization committed to innovation, quality improvement, and patient-centered care.

Hours of Work

This is a Temporary Part-Time position with rotating shifts:

• 7:00 a.m. - 3:00 p.m.
• 8:00 a.m. - 4:00 p.m.
• 10:00 a.m. - 6:00 p.m.
• 12:00 p.m. - 8:00 p.m.

Successful candidates may be required to work at:

• Kingston General Hospital Site
• Hotel Dieu Hospital Site
• Breast Imaging Kingston

Please note that shift schedules and work assignments may be adjusted based on operational requirements.

About the Role

As a member of the Diagnostic Imaging team, the DI Secretary provides essential administrative support that helps ensure patients receive timely and efficient imaging services.

Reporting to the Clerical Coordinator, you will be responsible for patient registration, appointment booking, requisition processing, communication with patients and healthcare providers, and maintaining accurate patient information within various healthcare information systems.

What You'll Do

Patient Registration & Customer Service

• Welcome and register patients arriving for imaging appointments.
• Verify patient information and maintain accurate records.
• Assist patients, families, physicians, and healthcare providers with professionalism and compassion.
• Respond to inquiries in person and by telephone.

Appointment Scheduling & Coordination

• Schedule, reschedule, and coordinate imaging appointments.
• Communicate appointment details, preparation instructions, and wait-time information.
• Coordinate bookings with physicians, technologists, nurses, and other departments.
• Manage cancellations, urgent requests, and appointment changes.

Administrative Support

• Process and review imaging requisitions for completeness.
• Maintain accurate records and patient files.
• Scan, organize, and distribute documentation appropriately.
• Support the distribution of diagnostic imaging reports and images.

Information Systems & Data Accuracy

• Enter and maintain patient information accurately across multiple healthcare systems.
• Utilize hospital information systems, scheduling platforms, and imaging databases.
• Ensure confidentiality and privacy standards are maintained at all times.

Continuous Improvement

• Contribute to quality improvement initiatives.
• Support patient safety through attention to detail and adherence to established procedures.
• Adapt to changing processes and operational needs.

What You Bring

Required Qualifications

• Two-year Office Administration Health Services Diploma or an equivalent combination of education and experience.
• Minimum two years of recent administrative experience in a healthcare or clinical setting.
• Strong knowledge of Microsoft Office, including Outlook.
• Proficiency in medical terminology.
• Minimum typing speed of 40 WPM with 90% accuracy.
• Excellent customer service and communication skills.
• Strong attention to detail and data-entry accuracy.
• Ability to prioritize and manage competing demands in a busy environment.
• Ability to work independently while collaborating effectively within a team.
• Demonstrated adaptability and commitment to continuous improvement.
• Proven reliability and good attendance record.

The Ideal Candidate

You are someone who:

• Enjoys helping patients and creating a positive service experience.
• Stays calm, organized, and professional during busy periods.
• Can confidently manage multiple tasks and interruptions.
• Takes pride in accuracy and attention to detail.
• Communicates effectively with a wide range of stakeholders.
• Thrives in a collaborative healthcare environment.

Build Your Career at KHSC

At KHSC, every role contributes to exceptional patient care. As a DI Secretary, you'll be an important part of the team that helps patients access critical diagnostic services while supporting some of the region's most advanced healthcare programs.

We are committed to fostering a diverse, inclusive, and accessible workplace and encourage applications from all qualified candidates.

Vacancy Status

This posting is intended to establish a pool of qualified candidates for current and future DI Secretary vacancies. While genuine hiring needs exist, opportunities may become available at various times based on operational requirements and staffing needs.

Join KHSC and help create an outstanding patient experience from the very first interaction.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.