Digital Client Marketing Specialist

Title: Digital Client Marketing Specialist
Duration: 12 Months
Work mode: Remote (It would be great if the candidate could visit the Waterloo office occasionally for special events – once a month)

Overview:

• We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone seeking hands-on experience in customer marketing and digital content operations.

• Help execute two key customer programs – survey program and peer review program.
• Collaborate with cross-functional team members to execute the projects, publish, edit content, and activate the content
• Work with sales, customer success, and marketing teams to drive reviews through various campaigns

• Content Upload & Management
  • Upload and tag customer quotes, testimonials, and case study content into advocacy platforms.
  • Maintain internal folders and content libraries with accurate, up-to-date user evidence assets.
  • Ensure stories are properly categorized by industry, product, persona, and region.
• Program Support & Administration
  • Assist with managing customer surveys and review campaigns.
  • Monitor content submissions and help track customer approvals and legal clearances.
  • Help maintain calendars, trackers, and dashboards for ongoing programs.
• Platform Operations
  • Support day-to-day operations of advocacy platforms.
  • Generate reports on usage and performance of evidence content.
  • Troubleshoot basic issues and coordinate with vendor support as needed.
• Cross-Functional Collaboration
  • Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information.
  • Communicate with external vendors and agencies for content or creative needs.
  • Help prepare internal updates or recaps on content status and delivery.

• The opportunity to make a real impact by turning customer feedback into marketing success.
• A fast-paced and dynamic work environment where you can learn and grow.
• Be part of a team that is passionate about customer success.

• Degree or certification in marketing, communications, or a related field.
• Highly organized with strong attention to detail
• Comfortable with content management tools, spreadsheets, and digital platforms
• Experience with (or willingness to learn) TechValidate and/or User Evidence
• Excellent project management and organizational skills.
• Strong communication (English) and interpersonal skills.
• Ability to work independently and as part of a team.
• A can-do and problem-solving attitude

Applicant Notices & Disclaimers

• For information on benefits, equal opportunity employment, and location-specific applicant notices, click here

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$28.00/hr.