Dining Services Manager

At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE:

The Dining Services Manager is responsible for the overall management of food services within the Residence. This includes meal planning and preparation, staff supervision, inventory and budget management, and ensuring compliance with all applicable health, safety, and regulatory standards. The role is central to delivering a high-quality dining experience that supports the health and satisfaction of residents.

BACKGROUND/QUALIFICATIONS

• Minimum Grade 12 education. Culinary Diploma from a recognized college preferred.
• Minimum two (2) years of management experience in a senior living or hospitality setting.
• Red Seal Certification or equivalent international certification.
• Valid and current certifications for safe food handling and responsible alcohol serving.
• Proficient in English (written and verbal).
• Strong computer skills (Microsoft Word, Excel, scheduling software, point of sale system and online ordering systems).
• Demonstrated leadership aligned with Verve Senior Living competencies.
• Resident-focused with values aligned to Verve Senior Living mission statement.
  

KEY RESPONSIBILITIES

• Participates in the Verve Quality Improvement (VQI) program.

• Lead daily “Chef’s Call” meetings prior to each meal service to promote and maintain excellence in service.

• Utilize corporate menu as a foundation to develop and maintain nutritious, appealing menus that meet requirements of Canada’s Food Guide for Seniors and resident preferences.

• Ensure menus incorporate local seasonal products wherever possible.

• Maintain food quality through proper receiving, storage, temperature control, inventory, and batch cooking.

• Establish and maintain high standards for plate presentation.

• Offers diverse menu options and appropriate beverage selections.

• Develop and maintain an alcohol menu based on resident preference.

• Oversee dining room service ensuring high quality, resident centric dining service.

• Manage inventory, ordering, and cost control, including waste reduction and portion control.

• Conduct regular audits to gather feedback, participates in interdisciplinary meetings on nutritional matters, and leads the food advisory and resident food committee meetings.

• Maintain high level of kitchen cleanliness and sanitation to ensure compliance with regional health and safety regulations.

• Maintain detailed logs of food holding temperatures, refrigeration units, and dish machine operation, including daily retention of food samples for food safety control.

• Recruit, train, and evaluate dining services staff.

• Prepare staff schedules and manage shift changes, vacations, and leaves.

• Shift approvals for payroll purposes.

• Conduct performance reviews and address staff development needs through performance management.

• Assist in preparing operational and capital budgets.

• Manage departmental finances and provide input on financial variance reports.

• Support revenue-generating initiatives (e.g., guest meals, special events).

• Complete and be responsible for staff completion of policy review, mandatory training, and education requirements.

• Attend regional Dining Services meetings.

• Performs other duties as assigned by the General Manger or delegate.

• Complies with all corporate policies and procedures.

• Completes all required mandatory training/education.

• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.