Director of Product Support Sales - Material Handling

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

As a key player in the growth and development of the product support program, the Director of Product Support Sales will lead a team of Regional Customer Support Sales Managers (RCSSM) to develop and execute regional sales strategies and key objectives for their regions. This position will ensure our RCSSMs are held accountable for product support sales growth and customer engagement.

Sales Process

• Own overall Strategy and Annual Business plans with objectives to achieve sales and margin growth.
• Manage Sales Processes such as Call reporting, CRM, and target setting.
• Establish key KPI’s for CSA’s and measure on a regular basis.
• Analyze and implement proper coverage for the region.
• Engage and support in large Fleet accounts.
• Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches.
• Support in development of overall Parts and Service Sales strategy.
• Monitor CSA incentive program to ensure it is effective.
• Implement comprehensive succession plan for RCSSMs and CSAs.
• Identify and implement Best Practices across the Regions.
• Market Intelligence on competition, customers, and segment trends.
• Analyze sales and margin data to identify opportunities.

What We Look For

• 10+ years of experience in Sales, Marketing, or Industry
• Strong Leadership skills
• A drive to expand the knowledge base to fully understand corporate objectives.
• Excellent communication, presentation, and interpersonal skills
• Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously.
• Strong collaboration and relationship building skills to drive results through motivation and influence.
• Sales management and the ability to drive the sales process from inception to close.
• Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas of repair and maintenance
• Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers.
• Ability to recruit, train, and motivate a team to pursue and grow the business.
• Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win.”
• Ability to travel as needed. 2 weeks per month.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.