Director of Quality

Full-Time | Onsite | Permanent

Standard Work Schedule: 7:30 AM – 4:00 PM

At New Flyer, we help people get where they need to go. Our buses connect communities to work, school, healthcare, and essential services across North America. As the leading manufacturer of heavy-duty transit buses, we're helping shape the future of public transportation through innovative vehicles, technology, and infrastructure solutions. As part of NFI Group, New Flyer is helping transit agencies transition to cleaner transportation options, including battery-electric and fuel-cell electric buses. With more than 90 years of experience and thousands of buses operating every day, our team is making a difference in communities across the continent.

POSITION SUMMARY:

The Director of Quality – Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality Management System is effective, develops capable teams, and works across the business to address the quality issues that have the greatest impact on customers and the business.

WHY JOIN US:

• Be part of a team whose work helps connect people and communities every day.
• Contribute to innovative transportation solutions that make travel safer, more accessible, and more sustainable.
• Build a rewarding career with opportunities to learn and grow across our family of companies.
• Join an inclusive workplace culture where team members are valued, respected, and empowered to succeed.
• Passionate about creating a better product, a better workplace, and a better world.
• Earn competitive wages and receive a comprehensive benefit package with immediate benefit eligibility.
• Registered Pension Plan with generous company match.
• Enjoy vacation time, paid holidays, and programs that support team member well-being and work-life balance.
• Access on-the-job training in a continuous learning environment.
• Join a company recognized as one of Manitoba’s Top Employers.

WHAT YOU WILL DO:

Strategy and performance

• Carry out the Transit quality strategy, annual goals, improvement priorities, and resource plans.
• Ensure consistent quality measures and review processes are in place across Transit plants. Use information provided by the Quality teams to identify key trends, risks, and priorities.
• Keep senior leadership informed about quality performance, major risks, and recovery plans, and focus resources on the issues with the greatest impact.

Leadership and organization

• Lead the Transit plant Quality Managers and hold them accountable for results and consistent execution of the New Flyer Quality Management System.
• Build capable, well-trained Quality teams with the right staffing. Maintain succession plans for key leadership and technical roles, identify and develop potential successors, and regularly review readiness.
• Make sure Quality team members have the training and knowledge to identify nonconforming conditions, provide containment, prevent unintended release, and escalate unresolved concerns.
• Carry out the responsibilities associated with being a member of the Director Leadership team.
• Keep the Quality organization current with new technology while continuing to identify opportunities to simplify processes and improve efficiency.

Quality system, risk, and corrective action

• Drive consistent use of the New Flyer Quality tools and make sure teams have the training, resources and support needed to use them effectively.
• Lead the ongoing review and improvement of the Transit Quality Management System and support ISO 9001 registration, audits, management review, and applicable compliance requirements.
• Set expectations for containment, root-cause analysis, corrective action, and effectiveness checks for significant or recurring issues.
• Make sure significant product, reliability, regulatory, and potential product-safety concerns are quickly identified, contained, communicated, and escalated.
• Drive resolution of cross-plant issues ensuring lessons learned are applied to other affected products and locations.

Customer, program, and supplier quality

• Build constructive customer relationships and lead the Quality response to critical customer issues, including customer visits when needed.
• Provide Quality leadership for new products, major customer programs, design or process changes, production transfers, APQP, and launch readiness.
• Work with Supply Chain and Supplier Development to prioritize supplier containment, recovery, assessments, and improvement based on business and customer risk.
• Work across Manufacturing, Engineering, Supply Chain, Service, Operations, and Operational Excellence to clarify ownership and reach timely, lasting solutions.

Quality culture and improvement

• Promote quality ownership at the source and reinforce that inspection is not a substitute for process discipline.
• Support Lean and Operational Excellence by building defect prevention, standardized work, problem solving, and quality assurance into everyday work.
• Drive consistent use of approved quality tools and support practical improvements to quality processes, systems, technology, and data capabilities.

ADDITIONAL RESPONSIBILITIES:

• Support cross-functional priorities and stay current on relevant quality standards, methods, and industry practices.
• Responsible to ensure all controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure applicable safety, legal, regulatory, company, and internal-control requirements are followed within the area of responsibility.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs.

WHAT YOU NEED TO BE SUCCESFUL:

• Bachelor’s degree in a technical or related field is preferred, or a comparable combination of education and experience.
• At least eight years of relevant Quality, manufacturing, or engineering experience, including five years in leadership roles.
• Experience leading managers across multiple manufacturing locations and working in a low-volume, high-mix environment is preferred.
• Working knowledge of ISO 9001, quality planning, audits, corrective action, root-cause analysis, customer quality, supplier quality, Lean, and continuous improvement.
• Up to 30% travel to manufacturing facilities, suppliers, and customer locations in Canada and the United States.

Vacancy Status: We are currently recruiting to fill this open position

OUR WHY: At NFI Group, our purpose is simple: We Move People. Every day, our buses, coaches, parts, technology, and services help connect people.

Across our family of brands, thousands of team members work together to design, build, deliver, and support transportation solutions that are safe, accessible, reliable, and sustainable. Whether you're building vehicles on the production floor, supporting customers, developing new technologies, or helping our business grow, your work helps keep communities moving.

Our values of Safety, Quality, Integrity, Accountability, Teamwork, and Sustainability guide everything we do. If you're looking for meaningful work where you can make an impact, we'd love to hear from you.

Learn more at www.nfigroup.com.

AI Assisted tools may be used in parts of the screening or selection process.