Director of Supply Chain Operations

DIRECTOR OF SUPPLY CHAIN OPERATIONS
Winnipeg, Manitoba, Canada

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Director of Supply Chain Operations is responsible for leading the end-to-end supply chain strategy and operations while overseeing the customer quoting process to ensure accurate, timely, and competitive customer quotes. This role combines strategic supply chain management with customer-facing pricing and quoting functions, ensuring alignment between operational capabilities and market demands.

In this role, the Director of Supply Chain Operations is both leader and manager; developing and implementing strategic business directives, integration and change initiatives and holds accountability for the overall success of our quoting and procurement teams across all company locations. The Director is a visible and engaged contributor to organizational efforts in driving a strong company culture, continuing with transparent communication and a clear vision of companywide strategies and initiatives. The Director actively supports feedback from all levels and brings suggestions to the Leadership Team for tactical and strategic adjustments based on data driven decisions.

WHAT DOES OUR DIRECTOR OF SUPPLY CHAIN OPERATIONS DO?

Supply Chain Leadership

• Develop and implement supply chain strategies to optimize efficiency, reduce costs, and support business growth.
• Oversee procurement, inventory management, logistics, and distribution to ensure timely delivery and quality standards.
• Build and maintain strong relationships with suppliers and vendors; negotiate contracts to secure favorable terms and ensure full participation in available programs to maximize, discounts, rebates, training, and other benefits.
• Monitor and analyze supply chain performance using KPIs and data analytics; identify areas for improvement.
• Ensure compliance with industry regulations and company policies.
• Lead adoption of technology solutions to enhance visibility and operational control.

Customer Quoting Management

• Oversee the customer quoting process, ensuring accurate pricing, lead times, and terms based on supply chain capabilities.
• Collaborate with Sales, Finance, and Operations teams to develop competitive quotes that align with profitability goals.
• Implement tools and processes to streamline quoting and improve turnaround times.
• Monitor quote-to-order conversion rates and identify opportunities for improvement.
• Ensure pricing strategies reflect current market conditions, cost structures, and customer expectations.

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field.
• 10+ years of experience in supply chain management, with at least 5 years in a leadership role.
• Experience managing customer quoting or pricing functions, Managed Service Provider experience strongly preferred.
• Strong negotiation, analytical, and problem-solving skills.
• Proficiency in ERP systems and supply chain management software.
• Excellent communication and leadership abilities.

Core Competencies:

• Strategic thinking and operational execution
• Cross-functional collaboration
• Data-driven decision-making
• Customer-centric mindset
• Leadership and team development

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL DIRECTOR OF SUPPLY CHAIN OPERATIONS?

• Proficiency in the tools used by Managed Service Providers (including ConnectWise, vendor portals, and Power BI).
• Deep knowledge of our technology stack defined by our service catalog team.
• Ability to make data driven decisions.

WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?

• Background working within the IT managed services provider business model, particularly within an operation or role that includes financial analysis.
• Passionate change agent with a desire for continuous improvement.

WHAT IS THE WORK ENVIRONMENT LIKE?

• Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment (10-50 pounds) if working on-site.
• Position may require hours that exceed normal working hours per day during peak periods; on-call hours may include nights or weekends.
• Position requires contact with others - in meetings, by phone or by email. Interactions focus on data collection, problem solving, needs analysis and technical work. Interactions are initiated in person or electronically.
• Position may require some travel to customer sites with personal transportation.

WHY SHOULD YOU WORK HERE?

• Group benefits plans, including medical, dental, vision in US and health savings and supplement insurance (including dental) in Canada, including retirement plans (401k and RRSP).
• We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you grow.
• We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position includes base salary and variable compensation. Individual compensation is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.