Director Technology Services

We are currently seeking a Director, Technology Services to join our Information Technology team.

Job Overview

Reporting to the Chief Information Officer, the Director provides strategic and operational leadership across a broad portfolio of enterprise technology services, including network infrastructure, cloud platforms, data centres, enterprise computing, audiovisual technologies, and end-user support. Leading a team of managers and technical professionals, the Director fosters a collaborative, high-performing environment focused on continuous improvement, operational efficiency, and exceptional service delivery.

As a key member of KPU's IT leadership team, the Director plays an integral role in shaping and executing long-term technology strategies, advancing infrastructure modernization, and identifying opportunities to enhance the reliability, security, and effectiveness of university-wide systems. Working closely with academic and administrative leaders, the Director translates institutional priorities into innovative, sustainable technology solutions while overseeing strategic planning, disaster recovery, resource management, and operational and capital budgets.

This role offers the opportunity to shape KPU’s technology landscape, strengthen operational excellence, and drive strategic initiatives that support the university’s long-term goals.

At KPU, you'll be part of a purpose-driven environment that values innovation, continuous learning, work-life balance, and employee well-being. If you're a forward-thinking technology leader who thrives on building high-performing teams, driving meaningful change, and making a lasting impact, we'd love to hear from you!

Education and Experience

• Bachelor’s degree in computer science or information technology;
• A minimum of 12 years of progressive IT experience, with at least 7 years in a senior technology leadership capacity;
• Minimum 2-years’ experience leading a service desk team.
• Experience working within a post-secondary or public sector environment is preferred.
• Experience managing enterprise desktop computing environments including laptops, desktops, and Virtual Desktop Infrastructure (VDI);
• Strong experience in developing, executing, and maintaining multi-year technology roadmaps aligned to institutional strategic plans;
• Practical experience in datacenter, systems, and enterprise network architecture, operations, and lifecycle management, leveraging best practices and tools, including major cloud providers (e.g., AWS, Azure, or equivalent);
• Information Technology Infrastructure Library certification is an asset;
• Or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Demonstrated experience leading enterprise infrastructure modernization initiatives, including cloud adoption, cybersecurity best practices, and operational transformation.
• Proven success deploying, managing, and evolving enterprise infrastructure technologies, including networks, data centers, storage, servers, and audiovisual systems.
• Knowledge and experience in managing telecommunications technologies in an enterprise environment.
• Familiarity with Audio-Visual technologies within enterprise environments.
• Strategic and forward-looking thinker with a demonstrated ability to develop and implement innovative technology solutions that align with long-term institutional objectives.
• Strong leadership and team-building capabilities, with proven success leading, motivating, and mentoring high-performing teams within unionized or public sector environments.
• Expertise in high availability system design and operations, ensuring the continuity and resilience of mission-critical services and systems.
• Skilled in complex contract negotiation, vendor management, performance monitoring, and overseeing service agreements.
• Expertise in developing business cases, forecasting financials, and budget management.
• Exceptional organizational and project oversight skills, including resource allocation, and timeline control across large, multi-stakeholder initiatives.
• Excellent verbal, written, and interpersonal communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and executive leadership.
• Demonstrated ability to build collaborative relationships, influence decision-making, and foster cross-functional alignment across academic, administrative, and internal IT teams.
• Ability to manage multiple competing priorities effectively.
• Commitment to continuous improvement, innovation, and leading transformational initiatives that enhance technology service delivery, efficiency, and institutional success.
• Ability to travel between campuses is required.

Competencies

• Leadership: KPU employees inspire, coach, mentor, and support students, employees and KPU as a whole in achieving objectives.
• Accountability: KPU employees demonstrate fiscal accountability and take ownership for their actions, decisions and results.
• Continuous Improvement: KPU employees take a creative approach to opportunities, exploring unique ways to create optimal value for the KPU community.
• Collaboration: KPU employees work in functional and cross-functional teams, coming together to solve complex issues and accomplish objectives that will benefit the KPU community.

Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.

Want to know more?

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Application Process

To apply for this opportunity, please submit your cover letter and resume as one document via KPU’s Career Centre.