Directrice adjointe / Directeur adjoint

Company Description Orangetheory Fitness is a total-body group workout concept that blends strength and cardio training to help members build muscle, increase metabolism, and achieve visible, lasting results. Founded in 2010, the brand has grown to more than a million members who complete over 200,000 workouts daily in 1,500+ studios across 25+ countries. Sessions are led by highly certified coaches who focus on physical, mental, and social transformation within a fun, energizing environment. Using cutting-edge technology, Orangetheory tracks real-time and long-term performance so members can understand their progress and work toward longer, more vibrant lives. The company fosters an inclusive, supportive community for individuals of all fitness levels and empowers teams to guide members on their wellness journey.

Role Description The Directrice adjointe / Directeur adjoint is a full-time, on-site leadership role based in Saint-Eustache, QC, responsible for supporting the management and daily operations of the studio. This role oversees staff scheduling, team coordination, and performance, ensuring that coaches and front-desk team members deliver consistent, high-quality service. The position includes monitoring studio metrics, assisting with membership sales, handling member inquiries, and supporting retention initiatives through exceptional customer experience. The assistant director will help maintain studio standards, including cleanliness, safety, and effective use of technology, while reinforcing Orangetheory’s brand and culture. Day-to-day responsibilities also involve collaborating on local marketing activities, training and mentoring team members, and stepping in to resolve operational issues as needed.

Qualifications

• Leadership and team management skills, including experience supervising staff, providing feedback, and supporting professional development.
• Customer service and relationship-building skills, with the ability to create a welcoming, inclusive environment for members of all fitness levels.
• Sales and membership growth skills, such as comfort with consultative selling, follow-up communication, and achieving revenue or membership targets.
• Operational and organizational skills, including scheduling, task prioritization, attention to detail, and adherence to health and safety standards.
• Communication skills in English and French, with the ability to convey information clearly to team members and members in person, by phone, and digitally.
• Basic technology proficiency, including use of fitness studio software, CRM tools, and performance-tracking systems.
• Previous experience in fitness, wellness, hospitality, or retail environments in a supervisory or assistant management role is an asset.
• Ability to work flexible hours, including early mornings, evenings, and weekends, as required for studio operations.
• Demonstrated commitment to health and fitness and an interest in supporting others on their wellness journey.