Dispatch Coordinator

Reporting to management, THe dispatch coordinator ensures the smooth operation of internal service activities and manages external client relations within the specialized boiler sector. This key role combines internal administrative management (technician timesheets, scheduling, uniform reimbursements) with technical tracking (reviewing maintenance reports to coordinate required parts with the procurement department). Externally, the successful candidate manages incoming calls (up to approximately 30 calls per day during peak periods) and schedules appointments for a clientele strictly consisting of heavy industrial, commercial, and institutional projects such as schools and hospitals (excluding the residential sector).

The ideal candidate must demonstrate logic, resourcefulness, and a strong ability to find quick solutions. An intermediate or advanced level of English (ideally fluent bilingualism) is required to communicate effectively with English-speaking clients. Although this is a specialized technical field, full training and ongoing support are provided by the company from day one.

Advantages
Comprehensive Benefits Package: Great insurance coverage to protect you and your family.

3 Weeks of Paid Vacation: Enjoy a healthy work-life balance with ample time to recharge.

Winning Team Culture: Work alongside a supportive, collaborative, and high-performing team.

Free On-Site Parking: Enjoy a stress-free commute with easy, complimentary parking every day.

Responsibilities
Internal Operations & Administrative Support:

Manage technician schedules and accurately process weekly timesheets.

Process technician uniform reimbursement requests.

Review technician maintenance reports to identify required parts and coordinate seamlessly with the procurement department.

Client Relations & Service Coordination:

Answer incoming client calls (handling up to 30 calls per day during peak periods) and schedule service appointments efficiently.

Serve as the primary point of contact for commercial, heavy industrial, and institutional clients (e.g., schools and hospitals).

Communicate fluently in English (and French) to support English-speaking accounts and maintain strong client relationships.

Français

Qualifications
Experience & Technical Logic: High level of resourcefulness, practical logic, and strong problem-solving skills in a technical or industrial dispatch setting (experience with boilers is an asset; full internal training provided).

Language Skills: Intermediate to advanced English (bilingualism preferred) for managing English-speaking accounts.

Core Competencies: Ability to prepare basic quotes (petites soumissions), review daily technician reports, coordinate procurement, and manage compliance across client portals (background checks/skill cards).

Work Schedule & Presence: Availability for 40 hours per week (7:00 AM – 3:30 PM or 6:30 AM – 3:30 PM). 100% on-site presence required during probation.

Location: Based in or easily accessible to Montreal-North (

Summary
Ready to take the next step in your career? If you have what it takes to join a winning team, bring solid administrative experience, and are fully bilingual, we want to hear from you! Send us your CV today and let’s connect over a virtual coffee to discuss this opportunity.

Exigence de bilinguisme (Loi 96)
Notre client exerce ses activités au Canada et à l'échelle internationale. L'entreprise prend tous les moyens raisonnables pour limiter le nombre de postes au Québec qui requièrent la connaissance d'une langue autre que le français, et ne l'exige que lorsque c'est nécessaire et que ses employés bilingues existants ne sont pas en mesure de remplir ces fonctions. Sur la base d'une évaluation menée par notre client, il a été déterminé que ce poste de réceptionniste – adjoint·e administratif·ve exige des candidats qu'ils parlent couramment l'anglais (à l'oral et à l'écrit). En particulier, ce poste exigera de l'employé qu'il communique avec des clients, partenaires et employés anglophones situés hors du Québec sur une base quotidienne et régulière, et qu'il interagisse avec les services internes centralisés qui soutiennent l'organisation au Canada et en Amérique du Nord.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.